Shared Service HR Specialist

About the role

General Atomics (GA), and its affiliated companies, is one of the world’s leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies. Under minimal supervision, this position is responsible for providing day-to-day operational support for and coordinating the activities of a high-volume HR Employee Center (HREC) while performing advanced employee lifecycle transaction processing in ServiceNow HRSD, SAP SuccessFactors Employee Central (EC), and SAP.

Responsibilities

• Process and review high-volume, complex employee lifecycle transactions including hires, rehires, transfers, promotions, compensation changes, organizational changes, and terminations.
• Manage a high volume of ServiceNow HR cases while meeting productivity, quality, and SLA targets.
• Perform pre-entry and post-entry validation of employee master data, organizational assignments, effective dates, approvals, and downstream system updates.
• Reconcile data across ServiceNow, SuccessFactors EC, SAP, and related systems to ensure data integrity.
• Maintain complete, audit-ready documentation supporting all employee data changes.
• Assign and balance HR case workload, monitor ServiceNow queues, prioritize urgent requests, and ensure equitable work distribution.
• Monitor case aging, backlog trends, SLA performance, assignment accuracy, and fulfillment adherence.
• Conduct quality and Four-Eyes audits to validate transaction accuracy, completeness, compliance, and procedural adherence.
• Process and review high-complexity employee lifecycle transactions requiring advanced expertise and judgment.
• Act as Subject Matter Expert (SME) for policies, procedures, systems, and operational processes within assigned functional areas.
• Provide mentoring, knowledge transfer, skills development, and operational coaching to Tier 1 HREC Specialists.
• Partner with HRBPs, COEs, Payroll, Benefits, HRIS, Talent Acquisition, managers, and business leaders to resolve issues and support business needs.

Qualifications

• Typically requires a high school diploma or equivalent, a certificate in human resources and six or more years of progressive experience in human resources administration or a related field.
• Must be customer focused and have a comprehensive understanding of human resource policies, procedures and relevant regulations.
• 4+ years of advanced experience in HR Operations, Shared Services, HRIS, Payroll Support with high-volume data entry.
• 4+ years of advanced experience with SuccessFactors EC, SAP, ServiceNow, or comparable HR systems.
• Strong data entry accuracy and attention to detail.
• Ability to process high transaction volumes while maintaining quality standards.
• Strong organizational, analytical, and problem-solving skills.
• Intermediate to Advanced Excel skills; Pivot Tables, VLOOKUP, XLOOKUP, Microsoft Office Professional Plus
• Strong written and verbal communication skills.
• Maintain the confidentiality of sensitive information
• Possess interpersonal skills and written communication skills required to effectively interface with all levels of employees, management, and applicants and to explain and interpret moderately complex information
• Ability to accurately document and maintain records and files
• The ability to work both independently and in a team environment is essential

Skills

• Strong data entry accuracy and attention to detail
• Ability to process high transaction volumes while maintaining quality standards
• Strong organizational, analytical, and problem-solving skills
• Intermediate to Advanced Excel skills; Pivot Tables, VLOOKUP, XLOOKUP, Microsoft Office Professional Plus
• Strong written and verbal communication skills

Benefits

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.

Pay

Hourly Salary range: 60,670 - 90,198

Schedule

Job Type: Full-Time