HR Shared Service Specialist

Position Summary

Client is seeking an experienced HR Shared Service Specialist to join its People Service Delivery team. The ideal candidate will have hands-on experience supporting HR operations, employee lifecycle events, and HRIS platforms, particularly Workday. This role focuses on delivering exceptional HR support to employees and managers while ensuring timely resolution of HR-related requests and maintaining compliance with company policies.

Key Responsibilities

• Serve as the primary point of contact for employee and manager HR inquiries through the employee portal.
• Provide support across the full employee lifecycle, including onboarding, benefits administration, employment changes, and offboarding.
• Resolve HR requests accurately and within established service levels.
• Support employees in utilizing self-service HR resources and maintain the internal HR knowledge base.
• Identify process gaps, recommend improvements, and escalate policy or compliance issues when necessary.
• Partner closely with HR Business Partners and Centers of Excellence, including Payroll, Total Rewards, and Talent Acquisition.
• Monitor service trends and proactively identify opportunities for process improvements.
• Contribute ideas to enhance HR tools, processes, and policies.

Required Skills & Qualifications

• Must-Have Skills (Non-Negotiable)
• Hands-on experience with Workday HRIS
• Experience supporting employee lifecycle events
• Strong expertise in one or more of the following HR functions: HR Benefits, Employee Onboarding, I-9 Verification Process, Employee Offboarding
• Experience working with HRIS systems
• Excellent verbal and written communication skills
• Strong attention to detail
• Critical thinking and problem-solving abilities
• Quick learner with the ability to connect information across HR processes

Preferred Background

• Candidates with experience in:
• HR Shared Services
• HR Operations
• HR Service Delivery
• Employee Experience
• Human Resources Administration