HR Shared Services Specialist

Medtronic is a global leader in healthcare technology with a mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to develop innovative medical technologies that improve the lives of 72+ million patients each year.

About the role

Medtronic's HR Shared Services Team delivers HR support and services at scale by executing standardized HR processes, partnering with HR Business Partners and Centers of Excellence, and focusing on continuous improvement, innovation, and automation. This role is based at Medtronic's headquarters in Minneapolis, MN, and is onsite four days per week.

The HR Shared Services Specialist provides centralized HR support across employee benefits, leave of absence, disability, and related HR programs. The Specialist serves as an escalated point of contact for employee and manager inquiries, ensuring timely, accurate, and professional service while maintaining confidentiality and adherence to policy and service level expectations. The role partners closely with internal HR teams, payroll, and external vendors to resolve issues, support annual benefits activities, and maintain data accuracy across HR systems. The Specialist also contributes to process improvement efforts by identifying opportunities to streamline workflows, enhance the employee experience, and improve operational efficiency through better systems, documentation, and automation. Additional responsibilities include supporting reporting, audits, testing, and HR system updates or configuration.

Responsibilities

• Administer U.S. health and welfare benefit programs, including medical, dental, vision, life insurance, AD&D, FSA, HSA, and related offerings
• Support employee enrollments, qualifying life event changes, terminations, and other benefits transactions
• Assist with annual open enrollment activities, including employee communications, system updates, and issue resolution
• Administer disability and leave programs, including short-term disability, long-term disability, FMLA, and other time-off policies
• Serve as an escalated resource for employee and manager inquiries related to benefits, leave, disability, and time-off programs
• Partner with internal stakeholders and external vendors to research and resolve complex cases
• Audit transactions and data to ensure accuracy, compliance, and timely processing
• Generate reports and support compliance reviews, process documentation, and HR projects
• Identify and help implement process improvements, system enhancements, and service delivery efficiencies
• Support testing, issue tracking, and updates related to HR systems and workflows

Requirements

• High school diploma (or equivalent) and 2+ years of experience in employee benefits, leave, disability, or HR service delivery processes, OR an advanced degree with 0 years of experience
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required

Qualifications

• Hands-on experience administering U.S. benefits and leave programs, including ERISA, HIPAA, COBRA, FMLA, and ACA-related processes
• Experience supporting employee benefits administration in a shared services or HR operations environment
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication, customer service, and problem-solving skills
• Experience working independently while partnering effectively across HR teams, payroll, and vendors
• Experience with HRIS and benefits administration systems such as Workday
• Experience working with benefits carriers, third-party administrators, or other external vendors
• Strong Excel skills, including reporting, reconciliation, and data analysis
• Exposure to process improvement, testing, or system configuration activities
• Experience creating SOPs, knowledge articles, or process documentation
• Familiarity with multi-state benefits or leave administration

Benefits

The following benefits and additional compensation are available to regular employees who work 20+ hours per week:

• Health, dental, and vision insurance
• Health Savings Account (HSA)
• Healthcare Flexible Spending Account (FSA)
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans, including the Medtronic Incentive Plan (MIP)
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off and paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.

Pay

Salary ranges for U.S. locations (excluding Puerto Rico): $64,000.00 - $96,000.00 USD. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.

Schedule

This role is onsite four days per week at Medtronic's headquarters in Minneapolis, MN.