Temp Receptionist - Medical

About the role

The Receptionist will work under the direct supervision of the Health Center Manager and the general supervision of the Regional Operations Manager.

Responsibilities

• Follows protocols of Community Health Centers of the Central Coast, Inc. (CHCCC)
• Greet patients professionally and courteously
• Manage provider schedules to ensure access and efficiency
• Aid patients through the registration process
• Receive payments for rendered services
• Manage patient schedules, including anticipating missed opportunities and referring triage calls to nursing staff
• Schedule patients according to protocol and confirm appointments within 24 hours
• Assist with pre-visit planning and complete patient forms
• Enter and update demographic and payer data in practice management system
• Verify coverage and payer eligibility, including programs, private insurances, Medi-Cal, and sliding fee
• Inform patients about available services and programs
• Observe for patients in distress and report to nursing staff
• Maintain knowledge of practice management system, payers, and Standard Work
• Manage inventory of paperwork and ensure most up-to-date forms are used
• Issue visitor passes when required
• Perform various clerical duties
• Adhere to and observe safety policies and procedures, including infection control rules and regulations
• Show knowledge and skills appropriate to the age of patients served (infants, pediatrics, adolescents, adults, or geriatrics)
• Show cultural sensitivity and competence with patients
• Comply with HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation)

Qualifications

• High school diploma or GED equivalent
• Minimum one year of customer service experience in a medical setting
• Excellent verbal and written communication skills
• Knowledge of medical terminology is desirable
• Bilingual - ability to read, speak, and write in English and another language is desirable
• Experience with word processing, spreadsheets, email, and keyboarding required
• Microsoft Office skills preferred
• Working knowledge of EHR preferred
• Certificate in Medical Front Office procedures desired
• Possession of current, valid, unrestricted California Driver's License (Class C) required
• CPR (BLS-C) card preferred

Other Requirements

• Pass a criminal history background check upon hire
• Annual health examination
• Annual Tuberculosis skin test clearance or chest x-ray
• Proof of immunity to MMR, Varicella, and Hepatitis B
• Proof of Tdap vaccine
• During current flu season, proof of influenza vaccine or signed declination form required
• Willingness to work flexible hours, including evenings/weekends, and travel as needed