Temporary Medical Receptionist

About the role

The Medical Receptionist is a crucial link between the patient and the care delivered by the clinical staff. This position works collaboratively with all clinical services staff to support direct patient services, with a focus on customer service and efficient appointment scheduling. The role serves as a point of contact with internal and external departments, promoting patient comfort and trust while exemplifying the organization’s core values and mission.

Responsibilities

• Work as a team with other staff to provide the best patient experience, including cordial customer service, teamwork with other work units, and collaboration within front and back office support teams.
• Welcome and greet patients, clients, and visitors in a helpful and friendly manner; determine the purpose of their visit and direct them accordingly.
• Provide information to incoming callers according to established policies, protocols, and guidelines; transfer calls as needed and ensure adequate phone coverage at all times.
• Schedule patient flow based on established protocols to serve an adequate number of patients.
• Screen and verify patient registration information, update records in computer systems, and confirm method of payment.
• Practice confidentiality and privacy protocols in accordance with NVIH policy and HIPAA/HITECH requirements.
• Use problem-solving and conflict resolution skills to handle patient complaints; refer issues to designated personnel as needed.
• Maintain patient waiting areas, office files, and desk areas in an organized and professional manner.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent (GED).
• One (1) year of customer service experience required; previous experience in a healthcare setting or medical reception is desired.
• Proven ability to provide excellent customer service by anticipating needs and ensuring patient satisfaction.
• Strong verbal and written communication skills to serve clinic and patient needs efficiently.
• High level of interpersonal skills, time management, and ability to meet productivity standards both independently and in a team environment.
• Computer skills to efficiently use scheduling systems, update information, and process documents, including electronic health record systems.
• Familiarity with HIPAA/HITECH regulations and other privacy laws to ensure confidentiality of protected information.
• Reliable transportation and ability to adhere to regular attendance.

Preference in filling vacancies will be given to qualified Native applicants in accordance with Native Preference in hiring practices.

Benefits

• Medical and Vision coverage
• Long Term Disability
• Paid Time Off and paid holidays
• 401K Plan
• Student Loan Repayment Options
• Other supplemental benefits