Teller Supervisor - Stone's Corner

About the role

Provide prompt, courteous customer service while leading the teller staff in customer service excellence. Present a neat, clean professional appearance as a role model to others. Maintain a working knowledge of bank products and services to recognize cross sell opportunities and assist others. Lead and coach the teller staff on the bank's policies and procedures ensuring compliance.

Responsibilities

• Lead and coach the teller staff for customer service excellence.
• Coordinate scheduling to ensure appropriate staffing.
• Comply with all Teller Standards, Teller Responsibilities and bank procedures.
• Provide quality customer service to internal and external customers through accuracy, efficiency and confidentially.
• Works closely with Assistant Branch Manager in interviewing, selecting and training new tellers.
• Back-up and support to Assistant Branch Manager and Deposit Accounts position.
• Recognize opportunities to offer and/or refer bank products and services to existing and prospective customers.
• Assists customers with online banking products and other online access.
• Demonstrate dependability and flexibility in performing the duties of this position including bank activities and community service.
• Participate in available training to strengthen job knowledge.
• Performs other related duties as assigned.

Requirements

• Ability to stand for extended periods of time.
• Ability to sit, bend, squat, twist and lift/carry coin bags weighing up to 50 lbs.

Qualifications

• High school diploma or equivalent.
• Two years teller experience including cash handling/balancing, customer service, knowledge of products and services.
• Prior supervisory experience preferred.

Skills

• Excellent Customer Service Skills
• Friendly and/or outgoing personality
• Strong, positive Communication and Coaching Skills
• Ability to lead and mentor others
• Multi-task and Detail Oriented
• Computer Skills (Microsoft Word, Excel, Jack Henry) & 10-key
• Working knowledge of SMB Mobile and Online Banking Applications