Teller Supervisor (Full Time) - SB Orange

External applicants should apply through Prosperity Bank’s Career Center at https://www.prosperitybankusa.com/Careers. Internal applicants who are current Prosperity Bank associates should apply through the internal Talent‑Career Center in ADP.

Position Purpose

Responsible for implementing existing policies, procedures, and systems involving Teller operations and customer service functions. Coordinates, directs, and assigns Teller work. Ensures smooth flow of the Teller line, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served.

Essential Functions and Basic Duties

• Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations.
• Ensures that all Teller functions are correctly performed and are in accordance with established policies and standards.
• Ensures that all security procedures are followed.
• Coordinates Teller operations by assisting in assigning work and distributing workflow.
• Answers Teller questions, solves problems, and assists with complex transactions and sensitive customer‑relation issues.
• Explains policies and procedures to customers.
• Makes judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts.
• Investigates Teller out‑of‑balance conditions, institutes corrective procedures, and assists in finding balancing errors.
• Ensures each Teller balances at the end of each day and that all monies are secured per established procedures.
• Performs Teller paying and receiving functions as required; receives deposits and loan payments; prepares proper receipts.
• Maintains an inventory of cashier’s checks, money orders, receipts, travelers’ checks, and other negotiable items for use in the Teller area.
• Experienced in Windows and Excel spreadsheet applications.
• Monitors needs of New Accounts and provides backup as necessary.
• Assumes responsibility for ensuring and effectively performing customer service functions, including resolving requests, problems, and questions promptly or referring appropriately.
• Presents and explains Bank services and products to customers and assists in meeting their financial needs.
• Answers questions and solves problems for customers by listening, collecting data, securing answers, and reporting results.
• Receives and directs customers and telephone calls; records and relays messages.
• Performs file maintenance and account changes as needed.
• Keeps customers informed of Bank services and policies, including account types, interest and dividend rates, payroll deduction options, and related services.
• Maintains and projects the Bank’s professional reputation and privacy of customer account information.
• Actively cross‑sells Bank products and services.
• Effectively supervises area personnel, ensuring optimal performance; provides leadership through objective setting, delegation, and communication.