Teller Supervisor (Full Time) - Beaumont
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content.
We need to parse the job posting.
First, remove boilerplate: External Applicants: Please apply... Internal Applicants... Prosperity Bank is an Equal Opportunity Employer. Also remove any duplicated lines, cookie/navigation/legal/EEO etc. Also remove application instructions.
We need to preserve all substantive info.
Let's extract sections:
- Position purpose: "Responsible for implementing existing policies, procedures, and systems involving Teller operations and customer service functions. Coordinates, directs, and assigns Teller work. Responsible for smooth flow of Teller line, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served."
That's about the role.
- Essential Functions And Basic Duties: a long list of duties. We can put under Responsibilities.
- Performance Measurements: maybe also responsibilities or separate? Could be under Responsibilities as performance expectations.
- Qualifications: Education/Certification: High school graduate or equivalent. Required Knowledge: thorough knowledge of Teller operations and procedures. DNA Standard/UX Good understanding of Bank operations. Understanding of Bank philosophy. Knowledge of basic accounting.
- Requirements: Minimum of 2.5 years successful Teller experience. Same requirements as a Teller III. Completes Teller Performance Score Cards, if applicable to Banking Center. Completes Teller Assessments. Assists with operational audits. Any other items deemed necessary by Banking Center Manager or Banking Center Area Manager.
- Proficiencies: REQUIRED KNOWLEDGE (list). Enhanced Knowledge (list). Skills/Abilities (list). Physical Activities and Requirements (list). Working Conditions (none). Reasoning Ability, Mathematics Ability, Language Ability.
- Schedule: Monday - Friday: 7:45AM - 6:15PM // Saturday: 8:45AM - 12:15PM 40 hours per week.
- Pay: Not mentioned. So we should NOT include Pay section.
- Benefits: Not mentioned. So no Benefits.
Thus sections: About the role (or maybe we can call it "About the role" or "Position Purpose"? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use those exact headings if content exists. For "About the role", we have position purpose. So we can use About the role
and put the position purpose paragraph.
Responsibilities: include essential functions and basic duties plus performance measurements maybe.
Requirements: include minimum experience etc.
Qualifications: include education/certification and required knowledge.
Skills: include Skills/Abilities, Proficiencies (required knowledge, enhanced knowledge), physical activities, reasoning, math, language.
Schedule: include the schedule.
We should not repeat job title.
We need to output only HTML fragment, no /, no markdown.
We need to use - for any list of duties/requirements/benefits, and
for prose.
Thus for sections with list items, we need to convert sentences into list items? The instruction: Use
- for any list of duties/requirements/benefits. So if we have a series of duties, we should put them in
- . For prose paragraphs, use
.
Thus we need to decide which content is list-like.
Essential Functions And Basic Duties: many sentences each starting with a verb. Could be list.
Performance Measurements: also list.
We could combine them under Responsibilities as a list.
Similarly, Requirements: list of items.
Qualifications: maybe list.
Skills: list.
Schedule: maybe just a paragraph.
We need to preserve all substantive information; do not invent or summarize away detail.
Thus we need to extract each bullet point as a list item.
Let's parse the text.
I'll copy the relevant sections.
Position purpose paragraph:
"Responsible for implementing existing policies, procedures, and systems involving Teller operations and customer service functions. Coordinates, directs, and assigns Teller work. Responsible for smooth flow of Teller line, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served."
We can keep as paragraph.
Essential Functions And Basic Duties (the long block). Let's break into sentences separated by periods.
I'll extract each sentence:
1. Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations.
2. Ensures that all Teller functions are correctly performed and are in accordance with established polices and standards.
3. Ensures that all security procedures are followed.
4. Coordinates Teller operations by assisting in assigning work and distributing workflow.
5. Answers Teller’s questions, solves problems, and assists with complex transactions and sensitive customer relations problems.
6. Explains policies and procedures to customers.
7. Makes judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts.
8. Investigates Teller out-of-balance conditions and institutes corrective procedures.
9. Assists in finding balancing errors.
10. Ensures that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures.
11. Performs Teller paying and receiving functions as required.
12. Receives deposits and loan payments.
13. Prepares proper receipts.
14. Maintains an inventory of cashier's checks, money orders, receipts, travelers’ checks, and other negotiable items for use in the Teller area.
15. Experienced in Windows and Excel spreadsheet applications.
16. Monitors needs of New Accounts and provides back up as necessary.
17. Assumes responsibility for ensuring and effectively performing customer service functions.
18. Ensures that customer service functions are performed in accordance with established policies and standards.
19. Resolves customers’ requests, problems, and questions promptly or refers appropriately.
20. Presents and explains Bank services and products to customers and assists in meeting their financial needs.
21. Answers questions and solves problems for customers by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
22. Receives and directs customers and telephone calls.
23. Responds to inquiries and questions if possible or directs them as necessary.
24. Records and relays messages.
25. Performs file maintenance and account changes as needed.
26. Keeps customers informed of Bank services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
27. Maintains and projects the Bank's professional reputation.
28. Maintains privacy of customer account information.
29. Actively cross sells Bank products and services.
30. Effectively supervises area personnel, ensuring optimal performance.
31. Provides leadership to personnel through effective objective setting, delegation, and communication.
32. Ensures that personnel are well trained, effective, and optimally used.
33. Provides instruction regarding policy, procedure, and service and product offerings.
34. Assists new associates.
35. Provides personnel with sales training according to Prosperity’s sales philosophy.
36. Monitors tellers to ensure compliance with policy, procedures, and sales culture.
37. Tracks individual associate progress and assists with performance appraisals as required.
38. Provides support and suggestions for associate improvement.
39. Assists and supports associates as needed.
40. Assumes responsibility for establishing and maintaining effective communication and coordination with branch and area personnel and with management.
41. Coordinates Teller duties and responsibilities with related functions within and outside of the branch.
42. Keeps management informed of area activities and of any significant problems.
43. Provides suggestions for improved service.
44. Completes required reports and related documents promptly and accurately.
45. Attends meetings as required.
46. Assumes responsibility for related duties as required or assigned.
47. Ensures that work areas and equipment are clean and well maintained.
48. Performs procedures for opening and closing of operations, including vault, alarm, and door duties.
49. Replaces Tellers as needed.
50. Performs related clerical functions as required.
Then after that: "The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time." This is boilerplate? It's a disclaimer; maybe we should keep? It's not a list of duties but a note. Might be considered boilerplate but it's part of description. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not exactly legal boilerplate but it's a generic disclaimer. Might be considered boilerplate? It's typical in job descriptions. I'd lean to remove it as it's not substantive detail about the role. However it says "The above statements describe the general nature and level of work only...". That's generic. I'd remove it.
Then "PERFORMANCE MEASUREMENTS" section:
List:
- Teller functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
- Security procedures are understood and adhered to by all Tellers.
- Monies are balanced, and any discrepancies promptly resolved.
- Tellers are appropriately directed, assisted, and supported.
- Good business relations exist with customers.
- Customers' problems or questions are courteously and promptly resolved.
- Good working relationships and coordination exist with area personnel and with management.
- Management is appropriately informed of area activities.
- Required reports and records are accurate, complete, and timely.
- The Bank’s professional reputation is maintained and conveyed.
- Transaction levels, balancing, errors, etc. are in line with Bank standards.
We can keep as list.
Now Qualifications:
"Education/Certification: High school graduate or equivalent.
Required Knowledge A thorough knowledge of Teller operations and procedures. DNA Standard/UX Good understanding of Bank operations. Understanding of Bank philosophy. Knowledge of basic accounting."
We need to parse: "DNA Standard/UX" maybe a typo; keep as is.
Thus we can make list items:
- High school graduate or equivalent.
- Thorough knowledge of Teller operations and procedures.
- DNA Standard/UX Good understanding of Bank operations.
- Understanding of Bank philosophy.
- Knowledge of basic accounting.
But the phrase "DNA Standard/UX Good understanding of Bank operations." seems odd; maybe it's "DNA Standard/UX" as a system? We'll keep as is.
Now Requirements:
"Minimum of 2.5 years successful Teller experience.
Same requirements as a Teller III.
Completes Teller Performance Score Cards, if applicable to Banking Center.
Completes Teller Assessments.
Assists with operational audits.
Any other items deemed necessary by Banking Center Manager or Banking Center Area Manager"
List items.
Now Proficiencies:
"REQUIRED KNOWLEDGE All aspects of the Teller line General New Account knowledge and Online Banking. Ability to help customers with Teller and Personal Banker duties. Assist the Banking Center Manager with ongoing development and coaching of the Teller Team. Assists other tellers with Operations and Procedures to maintain a high level of proficiency with all work on the Teller line. Maintains all retention and logs to the standard of the bank."
That's a paragraph but can be list.
"Enhanced Knowledge All aspects of Personal Banker position with intention of becoming a Personal Banker. All aspects of the branch with the intention of becoming a Banking Center Manager. Continued training to maintain an up-to-date knowledge of banking procedures and compliance."
List.
"Skills/Abilities Excellent communication and leadership skills. Supervisory and training abilities. Uses good judgement for sound decisions. Professional appearance, dress, and attitude
About the role
and put the position purpose paragraph. Responsibilities: include essential functions and basic duties plus performance measurements maybe. Requirements: include minimum experience etc. Qualifications: include education/certification and required knowledge. Skills: include Skills/Abilities, Proficiencies (required knowledge, enhanced knowledge), physical activities, reasoning, math, language. Schedule: include the schedule. We should not repeat job title. We need to output only HTML fragment, no /, no markdown. We need to use- for any list of duties/requirements/benefits, and
for prose. Thus for sections with list items, we need to convert sentences into list items? The instruction: Use
- for any list of duties/requirements/benefits. So if we have a series of duties, we should put them in
- . For prose paragraphs, use
. Thus we need to decide which content is list-like. Essential Functions And Basic Duties: many sentences each starting with a verb. Could be list. Performance Measurements: also list. We could combine them under Responsibilities as a list. Similarly, Requirements: list of items. Qualifications: maybe list. Skills: list. Schedule: maybe just a paragraph. We need to preserve all substantive information; do not invent or summarize away detail. Thus we need to extract each bullet point as a list item. Let's parse the text. I'll copy the relevant sections. Position purpose paragraph: "Responsible for implementing existing policies, procedures, and systems involving Teller operations and customer service functions. Coordinates, directs, and assigns Teller work. Responsible for smooth flow of Teller line, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served." We can keep as paragraph. Essential Functions And Basic Duties (the long block). Let's break into sentences separated by periods. I'll extract each sentence: 1. Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations. 2. Ensures that all Teller functions are correctly performed and are in accordance with established polices and standards. 3. Ensures that all security procedures are followed. 4. Coordinates Teller operations by assisting in assigning work and distributing workflow. 5. Answers Teller’s questions, solves problems, and assists with complex transactions and sensitive customer relations problems. 6. Explains policies and procedures to customers. 7. Makes judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts. 8. Investigates Teller out-of-balance conditions and institutes corrective procedures. 9. Assists in finding balancing errors. 10. Ensures that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures. 11. Performs Teller paying and receiving functions as required. 12. Receives deposits and loan payments. 13. Prepares proper receipts. 14. Maintains an inventory of cashier's checks, money orders, receipts, travelers’ checks, and other negotiable items for use in the Teller area. 15. Experienced in Windows and Excel spreadsheet applications. 16. Monitors needs of New Accounts and provides back up as necessary. 17. Assumes responsibility for ensuring and effectively performing customer service functions. 18. Ensures that customer service functions are performed in accordance with established policies and standards. 19. Resolves customers’ requests, problems, and questions promptly or refers appropriately. 20. Presents and explains Bank services and products to customers and assists in meeting their financial needs. 21. Answers questions and solves problems for customers by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. 22. Receives and directs customers and telephone calls. 23. Responds to inquiries and questions if possible or directs them as necessary. 24. Records and relays messages. 25. Performs file maintenance and account changes as needed. 26. Keeps customers informed of Bank services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services. 27. Maintains and projects the Bank's professional reputation. 28. Maintains privacy of customer account information. 29. Actively cross sells Bank products and services. 30. Effectively supervises area personnel, ensuring optimal performance. 31. Provides leadership to personnel through effective objective setting, delegation, and communication. 32. Ensures that personnel are well trained, effective, and optimally used. 33. Provides instruction regarding policy, procedure, and service and product offerings. 34. Assists new associates. 35. Provides personnel with sales training according to Prosperity’s sales philosophy. 36. Monitors tellers to ensure compliance with policy, procedures, and sales culture. 37. Tracks individual associate progress and assists with performance appraisals as required. 38. Provides support and suggestions for associate improvement. 39. Assists and supports associates as needed. 40. Assumes responsibility for establishing and maintaining effective communication and coordination with branch and area personnel and with management. 41. Coordinates Teller duties and responsibilities with related functions within and outside of the branch. 42. Keeps management informed of area activities and of any significant problems. 43. Provides suggestions for improved service. 44. Completes required reports and related documents promptly and accurately. 45. Attends meetings as required. 46. Assumes responsibility for related duties as required or assigned. 47. Ensures that work areas and equipment are clean and well maintained. 48. Performs procedures for opening and closing of operations, including vault, alarm, and door duties. 49. Replaces Tellers as needed. 50. Performs related clerical functions as required. Then after that: "The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time." This is boilerplate? It's a disclaimer; maybe we should keep? It's not a list of duties but a note. Might be considered boilerplate but it's part of description. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not exactly legal boilerplate but it's a generic disclaimer. Might be considered boilerplate? It's typical in job descriptions. I'd lean to remove it as it's not substantive detail about the role. However it says "The above statements describe the general nature and level of work only...". That's generic. I'd remove it. Then "PERFORMANCE MEASUREMENTS" section: List: - Teller functions are efficiently, accurately, and effectively performed in accordance with established policies and standards. - Security procedures are understood and adhered to by all Tellers. - Monies are balanced, and any discrepancies promptly resolved. - Tellers are appropriately directed, assisted, and supported. - Good business relations exist with customers. - Customers' problems or questions are courteously and promptly resolved. - Good working relationships and coordination exist with area personnel and with management. - Management is appropriately informed of area activities. - Required reports and records are accurate, complete, and timely. - The Bank’s professional reputation is maintained and conveyed. - Transaction levels, balancing, errors, etc. are in line with Bank standards. We can keep as list. Now Qualifications: "Education/Certification: High school graduate or equivalent. Required Knowledge A thorough knowledge of Teller operations and procedures. DNA Standard/UX Good understanding of Bank operations. Understanding of Bank philosophy. Knowledge of basic accounting." We need to parse: "DNA Standard/UX" maybe a typo; keep as is. Thus we can make list items: - High school graduate or equivalent. - Thorough knowledge of Teller operations and procedures. - DNA Standard/UX Good understanding of Bank operations. - Understanding of Bank philosophy. - Knowledge of basic accounting. But the phrase "DNA Standard/UX Good understanding of Bank operations." seems odd; maybe it's "DNA Standard/UX" as a system? We'll keep as is. Now Requirements: "Minimum of 2.5 years successful Teller experience. Same requirements as a Teller III. Completes Teller Performance Score Cards, if applicable to Banking Center. Completes Teller Assessments. Assists with operational audits. Any other items deemed necessary by Banking Center Manager or Banking Center Area Manager" List items. Now Proficiencies: "REQUIRED KNOWLEDGE All aspects of the Teller line General New Account knowledge and Online Banking. Ability to help customers with Teller and Personal Banker duties. Assist the Banking Center Manager with ongoing development and coaching of the Teller Team. Assists other tellers with Operations and Procedures to maintain a high level of proficiency with all work on the Teller line. Maintains all retention and logs to the standard of the bank." That's a paragraph but can be list. "Enhanced Knowledge All aspects of Personal Banker position with intention of becoming a Personal Banker. All aspects of the branch with the intention of becoming a Banking Center Manager. Continued training to maintain an up-to-date knowledge of banking procedures and compliance." List. "Skills/Abilities Excellent communication and leadership skills. Supervisory and training abilities. Uses good judgement for sound decisions. Professional appearance, dress, and attitude
- . For prose paragraphs, use
- for any list of duties/requirements/benefits. So if we have a series of duties, we should put them in