Teller Supervisor (Full Time) - Longview

About the role

Responsible for implementing existing policies, procedures, and systems involving Teller operations and customer service functions. Coordinates, directs, and assigns Teller work. Responsible for smooth flow of Teller line, adequate window coverage, and general training.

Responsibilities

• Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations.
• Ensures that all Teller functions are correctly performed and are in accordance with established policies and standards.
• Ensures that all security procedures are followed.
• Coordinates Teller operations by assisting in assigning work and distributing workflow.
• Answers Teller’s questions, solves problems, and assists with complex transactions and sensitive customer relations problems.
• Explains policies and procedures to customers.
• Makes judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts.
• Investigates Teller out-of-balance conditions and institutes corrective procedures.
• Assists in finding balancing errors.
• Ensures that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures.
• Performs Teller paying and receiving functions as required.
• Receives deposits and loan payments.
• Prepares proper receipts.
• Maintains an inventory of cashier's checks, money orders, receipts, travelers’ checks, and other negotiable items for use in the Teller area.
• Experienced in Windows and Excel spreadsheet applications.
• Monitors needs of New Accounts and provides back up as necessary.

Requirements

• High school graduate or equivalent.
• Minimum of 2.5 years successful Teller experience.
• Same requirements as a Teller III.
• Facilitates GS3 (Gold Star Sales and Service) program for Tellers on team, if applicable to Banking Center.
• Completes Teller Performance Score Cards, if applicable to Banking Center.
• Completes Teller Assessments.
• Assists with operational audits.

Skills

• Excellent communication and leadership skills.
• Supervisory and training abilities.
• Uses good judgement for sound decisions.
• Professional appearance, dress, and attitude.
• Solid math skills.
• Ability to operate related computer software, and business equipment including 10-key, money counters, and telephone.

Qualifications

A thorough knowledge of Teller operations and procedures. Good understanding of Bank operations. Understanding of Bank philosophy. Knowledge of basic accounting.

Benefits

Maintains the Bank's professional reputation and conveys it to customers.

Pay

Not specified.

Schedule

Monday - Friday: 7:20AM - 5:45PM. Saturday: 7:50AM - 12:10PM (rotating). 40 hours per week.