Teller Supervisor (Full Time) - Grapevine Main

About the role

Responsible for implementing existing policies, procedures, and systems involving Teller operations and customer service functions. Coordinates, directs, and assigns Teller work. Responsible for smooth flow of Teller line, adequate window coverage, and general training.

Responsibilities

• Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations.
• Ensures that all Teller functions are correctly performed and are in accordance with established policies and standards.
• Coordinates Teller operations by assisting in assigning work and distributing workflow.
• Answers Teller’s questions, solves problems, and assists with complex transactions and sensitive customer relations problems.
• Explains policies and procedures to customers.
• Makes judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts.
• Investigates Teller out-of-balance conditions and institutes corrective procedures.
• Assists in finding balancing errors.
• Ensures that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures.
• Performs Teller paying and receiving functions as required.
• Receives deposits and loan payments.
• Prepares proper receipts.
• Maintains an inventory of cashier's checks, money orders, receipts, travelers’ checks, and other negotiable items for use in the Teller area.
• Monitors needs of New Accounts and provides back up as necessary.

Requirements

• High school graduate or equivalent.
• Minimum of 2.5 years successful Teller experience.
• Same requirements as a Teller III.
• Facilitates GS3 (Gold Star Sales and Service) program for Tellers on team, if applicable to Banking Center.
• Completes Teller Performance Score Cards, if applicable to Banking Center.
• Completes Teller Assessments.
• Assists with operational audits.

Qualifications

A thorough knowledge of Teller operations and procedures. Good understanding of Bank operations. Understanding of Bank philosophy. Knowledge of basic accounting.

Skills

• Excellent communication and leadership skills.
• Supervisory and training abilities.
• Uses good judgement for sound decisions.
• Professional appearance, dress, and attitude.
• Solid math skills.
• Ability to operate related computer software, and business equipment including 10-key, money counters, and telephone.

Physical Activities and Requirements

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Average Hearing Able to hear average or normal conversations and receive ordinary information. Repetitive Motion Movements frequently and regularly required using the wrists, hands, and/or fingers. Finger Dexterity Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Average Visual Abilities Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical Strength Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

Schedule

Monday - Friday: 7:15AM - 6:15PM. Saturday: 8:45AM - 1:15PM (rotating). 40 hours per week.