Teller Supervisor - Frankfort, IL

Position Overview

The Teller Supervisor position is responsible for managing the daily Teller function for a branch, including compliance with policies/procedures, customer service, and sales.

Essential Job Functions

• Ensures compliance with all regulatory, security and bank policies and procedures relating to the Teller area.
• Provides teller staff with necessary training, motivation and encouragement to ensure superior customer service and accuracy.
• Maintains teller currency level requirements and orders sufficient cash to support the teller operation.
• Completes monthly and annual performance reviews utilizing teller performance records and the quarterly Teller Bonus Program.
• Implements and monitors the quarterly Teller Bonus Program.
• Conducts audits and security tests as scheduled.
• Maintains teller currency level requirements and orders sufficient cash to support the teller operation.
• Coaches staff to ensure quality back-up is available during the supervisor's absence.
• Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.

Additional Responsibilities

• Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank system.
• Works in a teller window as needed.
• Makes check/cash disbursement decision and signs official checks.
• Remits special services items to ensure proper handling.
• Keeps a sufficient supply of cashier’s checks, Money Orders, and other supplies necessary for day-to-day operations of the teller area.
• Provides feedback on customer concerns relating to product features, pricing, new product development needs and servicing.

Supervisory Responsibilities

The Teller Supervisor has direct supervisory responsibilities and carries out responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include planning, assigning and directing employee’s work; evaluating performance; rewarding and disciplining employees; addressing complaints, performance coaching, and resolving issues; interviewing, hiring and training.

Minimum Requirements

• High School (or equivalent) and two or more years of teller or banking experience; or equivalent combination of education and experience.
• Lift/push up to 50lbs.
• Must work onsite to perform responsibilities of this position and available during branch hours (Monday-Friday, 8am-6pm; Saturday, 8am-1pm).

Competencies

• Demonstrates excellent customer service skills.
• Good communication, interpersonal and organizational skills.
• Excellent attention to detail, accuracy in balancing and reconciliation.
• Demonstrates initiative, dependability, flexibility and good decision-making skills.
• Above average keyboard / computer, math and accuracy skills.
• Excellent interpersonal skills with ability to be a fair and effective supervisor.

Preferred, but not required

• Some college level courses a plus.
• Five or more years banking experience and teller responsibilities preferred.
• Sales experience preferred.