Teller Supervisor - Bensenville, IL

Position Overview

The Teller Supervisor position is responsible for managing the daily Teller function for a branch, including compliance with policies/procedures, customer service, and sales.

Essential Job Functions

• Ensures compliance with all regulatory, security and bank policies and procedures relating to the Teller area.
• Provides teller staff with necessary training, motivation and encouragement to ensure superior customer service and accuracy.
• Maintains teller currency level requirements and orders sufficient cash to support the teller operation.
• Completes monthly and annual performance reviews utilizing teller performance records and the quarterly Teller Bonus Program.
• Implements and monitors the quarterly Teller Bonus Program.
• Maintains teller currency level requirements and orders sufficient cash to support the teller operation.
• Conducts audits and security tests as scheduled.
• Interviews and hires and staff.
• Completes all required reports.
• Remits special services items to ensure proper handling.
• Keeps a sufficient supply of cashier’s checks, Money Orders, and other supplies necessary for day-to-day operations of the teller area.
• Provides feedback on customer concerns relating to product features, pricing, new product development needs and servicing.

Additional Responsibilities

• Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank system.
• Works in a teller window as needed.
• Makes check/cash disbursement decision and signs official checks.
• Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.

Supervisory Responsibilities

• The Teller Supervisor has direct supervisory responsibilities and carries out responsibilities in accordance with the company’s policies and applicable laws.
• Plans, assigns and directs employee’s work; evaluates performance; rewards and disciplines employees; addresses complaints, performance coaching, and resolves issues; interviews, hires and trains.

Minimum Requirements

• High School (or equivalent) and two or more years of teller or banking experience; or equivalent combination of education and experience.
• Lift/push up to 50lbs.
• Must work onsite to perform responsibilities of this position and available during branch hours (Monday-Friday, 8am-6pm; Saturday, 8am-1pm).

Competencies

• Demonstrates excellent customer service skills.
• Good communication, interpersonal and organizational skills.
• Excellent attention to detail, accuracy in balancing and reconciliation.
• Demonstrates initiative, dependability, flexibility and good decision-making skills.
• Above average keyboard / computer, math and accuracy skills.
• Excellent interpersonal skills with ability to be a fair and effective supervisor.

Preferred, but not required

• Some college level courses desirable.
• Five or more years banking experience and teller responsibilities preferred.
• Sales experience preferred.