Teller Supervisor

About the role

This position will be located at our Monroe Branch: 1812 W. Monroe St., Phoenix, AZ 85007.

Responsibilities

• Supervises and coordinates activities of tellers engaged in receiving and paying out money and keeping records of transactions in credit union.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interviews, hires, and trains associates; plans, assigns, and directs work; manages performance; rewards and coaches associates; addresses complaints and resolves problems.
• Supervises a team of tellers, providing direction and support to ensure the efficient functioning of the teller line.
• Conducts daily performance monitoring, provides coaching, and delivers feedback to tellers to enhance service quality and operational accuracy.
• Covers teller activities during peak hours to support member service and maintain efficient branch operations.
• Trains tellers in providing exceptional member service and adhering to credit union procedures and regulatory requirements.
• Ensures all teller operations comply with credit union policies, procedures, and regulatory requirements.
• Maintains a secure and compliant branch environment by controlling access to the vault and ensuring the secure handling of cash and negotiable instruments.
• Prepares and reviews daily reports related to teller operations, ensuring accuracy and completeness.
• Supports the implementation of branch-level initiatives and procedures as directed by the Branch Manager.
• Collaborates with the Assistant Branch Manager and Branch Manager to ensure overall branch operational efficiency and member satisfaction.

Requirements

• High School Diploma or General Educational Development (GED) required.
• 3 to 5 years of similar or related experience, including previous Teller Supervisor experience in similar asset size branches.
• Excellent verbal/written communication, organizational, interpersonal, and time management skills.
• Strong leadership, critical-thinking, and problem-solving skills.

Qualifications

• None specified.

Skills

• Excellent verbal/written communication, organizational, interpersonal, and time management skills.
• Strong leadership, critical-thinking, and problem-solving skills.

Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans
• Paid childcare assistance
• Award-winning 401K
• Gym fee reimbursement
• Tuition Reimbursement
• Student loan repayment

Pay

Target hiring range $21.12/hr - $26.40/hr (Depending on experience and prior to any incentives this position is eligible for).

Schedule

Not specified.