Teller Supervisor

About Us

Founded in 1948, Itasca Bank & Trust Co. is a locally owned, independent community bank with locations in Itasca and Roselle, Illinois. We value our staff and believe our greatest strength is our people, both our customers and employees. For more than 77 years, the Bank has been a responsible community leader by honoring the values of our past while making decisions that shape our future. Itasca Bank has been recognized as a Best of the Best/Top Pick by Daily Herald readers for multiple years since 2016, reflecting our commitment to quality service, high standards, and responsiveness to both customers and employees. We are a responsible employer dedicated to employee health and safety, maintaining diversity in our workforce and vendor relationships, and fostering a positive workplace culture. We encourage participation in community and civic activities and support a healthy work/life balance.

Responsibilities

• Performs the essential functions of the Teller III role.
• Supports Branch Management with the supervision of the teller line operations, ensuring tellers follow workflows, transactions are accurate, and comply with established policies and procedures.
• Ensures the team understands and can execute updates to policies and procedures.
• Performs daily vault balancing and oversees cash handling procedures, promptly researching and resolving discrepancies.
• Supports branch management with monthly departmental audits to ensure compliance with internal controls, operational standards, and regulatory requirements.
• Maintains an active teller drawer to assist customers as needed.
• Identifies cross-selling opportunities and refers customers to appropriate banking partners to support relationship growth and branch goals.
• Resolves escalated customer concerns and effectively de-escalates complex situations in a professional and timely manner.
• Assists with teller coaching and training to enhance performance, strengthen product knowledge, and maintain high service standards.
• Monitors employee performance and provides ongoing feedback to branch management to support performance evaluations and address development opportunities.
• Supports Branch Management with overall branch scheduling efforts, prepares and oversees teller schedules to ensure appropriate teller line coverage.

Supervisory Responsibility

Supervises the teller team.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

• Must be able to lift up to 50 pounds at times.
• May need to stand for long periods of time.

Schedule

This is a full-time non-exempt position. Days and hours of work are Monday through Friday, 7:30 a.m. to 6:00 p.m., Saturday 7:30 a.m. to 1:00 p.m.

Travel

Travel between branches may be required a few times a month. Travel is limited, although some out-of-the-area and overnight travel may be expected.

Requirements

• Minimum 5 years of Teller experience.
• Minimum 1 year of Teller III or Teller Lead experience.
• High School education or equivalent.
• Demonstrated ability to coach and train employees.
• Ability to perform cash transactions accurately.
• Vault balancing experience.
• Demonstrated ability to solve problems.
• Strong attention to detail.
• Strong desire to cross-sell products and services.
• Excellent customer service skills.
• Effective verbal and written communication skills.
• Ability to work a flexible schedule including evenings and weekends.
• Ability to work and multi-task in a fast-paced environment.
• Models positive and supportive behavior.
• Proficient in Microsoft Office (Excel, Word, Outlook).