Teller Supervisor

About the role

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Scope/Contacts

• Frequent face-to-face and telephone contact with customers
• Supervise other tellers
• Deliver excellent customer service as required in the Customer Service First Culture

Essential Functions

• Process financial transactions promptly and accurately
• Strictly adhere to all bank policies and procedures
• Prioritize client demands
• Communicate professionally with all clients and colleagues
• Uphold understanding of all banking products and services, along with company systems and procedures
• Provide guidance and assistance to teller staff as requested by the Teller Manager such as transaction approvals, resolution of customer service issues, workflow coordination, and training of new or less experienced tellers
• Participate in job specific training, various bank training programs such as customer service, and comply with BSA, AML and all bank policies and procedures as required

Other Duties

• Actively participate in the Customer Service First program and support the values of the organization
• Follow established policies and procedures

Minimum Qualifications

• A self-starting team player
• High school diploma or GED
• 3 years of previous teller experience within the financial institution industry
• Ability to maintain high level of confidentiality
• Computer proficiency and familiarity with Microsoft programs
• Impeccable written and verbal communication skills
• Comfortable working in a fast-paced environment with frequent interruptions and little to no supervision
• Must be able to work flexible hours and/or extended hours as business requires

Preferred Skills

• Bilingual in English and Spanish

Benefits

Periodic travel to Abilene or other Bank Regions for training is required. Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

Pay

Details on pay are not specified in this job posting.

Schedule

Normal work hours may include Saturdays. Details on schedule are not specified in this job posting.