Teller Supervisor

Position Summary

Responsible for coordinating teller staff activities in the Banking Office. Also responsible for completing all Teller Supervisor tasks and providing leadership for the teller staff.

Responsibilities

• Oversee daily transactions of teller staff to provide superior customer service with minimal service problems, ensuring accurate and timely processing of basic transactions and services.
• Maintain vault cash supply and assist tellers in maintaining their teller window supplies; order and ship cash supply, ensure accuracy of count while maintaining branch limits.
• Oversee vault security and teller alarm equipment.
• Authorize teller transactions, including payment of checks, within assigned limits.
• Identify risks or problems with new account deposits, regulatory compliance, overdraft authority, and Bank Secrecy Act requirements.
• Assist manager with supervisory responsibilities: schedule work hours of teller staff, arrange coverage, coordinate continuing education with the Training Department, and provide routine coaching, counseling, and feedback to retail bankers.
• Assist tellers with complex transactions and customer issues to ensure timely and professional resolution.
• Support risk management practices, including management of teller differences, losses, and teller errors.
• Handle proportionate volume of work based on banking office demands.
• Conduct banking office audits.
• Build customer loyalty through courtesy and friendliness, referring customers to other bank staff as needed.
• Follow bank policies and procedures, security guidelines, and comply with all federal, state, and local regulations.
• Support team sales process by identifying and acting upon customer needs or making appropriate referrals; lead and participate in team sales efforts such as team sales goals.

Qualifications

• High school diploma or equivalent and a minimum of 5 years related job experience, or an equivalent combination of education and experience.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Willingness and desire to interact in a team environment.
• Ability to compute basic to moderately complex math calculations.
• Basic problem‑solving and analytical skills.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and office products (e.g., Word, Excel).
• Demonstrated supervisory and management skills.
• Demonstrated coaching skills.