Teller Supervisor

About the Role

Devon Bank is an independent community bank serving the Chicagoland area and beyond. Our mission has always been to be the bank that the neighborhood needs, tailoring our service offerings to the needs and wants of the community. We are known for going the extra mile for our customers by offering personalized service and customized solutions. We are a full-service bank including home financing, trust and investments, as well as a full range of business financing products. We are searching for a Full-time Teller Supervisor who will oversee the daily operations of the teller line, provide leadership and coaching to teller staff, ensure compliance with bank policies and procedures, and deliver exceptional customer service. The Teller Supervisor will assist with operational oversight, staff development, customer relations, and branch support while promoting a positive and efficient banking environment.

Responsibilities

• Supervise the daily activities of tellers to ensure efficient and accurate transaction processing.
• Train, coach, and mentor teller staff on policies, procedures, compliance requirements, and customer service standards.
• Conduct teller audits, cash counts, and balancing procedures to ensure accuracy and adherence to internal controls.
• Assist with scheduling, workflow management, and performance monitoring of teller staff.
• Resolve customer inquiries, concerns, and escalated service issues in a professional and timely manner.
• Ensure compliance with all bank policies, procedures, security protocols, and applicable banking regulations.
• Maintain and monitor teller cash limits, vault balances, and cash ordering activities.
• Assist with opening and closing branch procedures and ensure operational readiness.
• Support branch management in achieving service, operational, and sales goals.
• Identify opportunities to cross-sell bank products and services to meet customer needs.
• Assist with interviewing, onboarding, and training new teller staff.
• Prepare reports and maintain accurate records related to teller operations and branch activity.
• Serve as a lead teller and provide transaction support during peak business periods.
• Other duties as assigned.

Requirements

• Associate or bachelor's degree in business, Finance, or a related field preferred.
• Minimum of 3-5 years of retail banking or teller experience.
• Previous supervisory, lead teller, or management experience preferred.
• Must be able to work on Saturdays.

Qualifications

• Strong leadership, coaching, and employee development skills.
• Excellent verbal and written communication skills.
• Thorough knowledge of teller operations, cash handling procedures, and banking regulations.
• Strong customer service and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of accuracy and attention to detail.
• Proficient in Microsoft Word, Excel, and banking software systems.
• Ability to maintain confidentiality and exercise sound judgment.

Pay

$25 to $27 per hour depending on experience

Benefits

We are committed to providing pay and benefits that help employees stay healthy, supported, and prepared for the future. Some of these include:

• UnitedHealthcare (UHC) Medical coverage
• Dental and Vision coverage through Guardian
• Employer-paid Life Insurance, plus Short- and Long-Term Disability
• 401(k) with employer match
• Voluntary, employee-paid options such as legal coverage, accident insurance, pet insurance & more