Teller (Spanish Bilingual Preferred)

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

This position is located at 5200 N Central Ave, Chicago, IL 60630.

About the Role

Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact.

Responsibilities

• Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
• Accurately and efficiently process customer transactions while following all policies and procedures.
• Identify customer needs and refer them to colleagues for additional financial solutions.
• Promote current offers, products, and services that benefit customers.
• Answer questions and resolve customer concerns with professionalism and care.
• Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
• Demonstrate and educate customers on digital and self-service banking tools.
• Collaborate with team members across multiple branches to ensure seamless service.
• Act in compliance with all applicable laws and regulations as outlined in training materials, including the Bank Secrecy Act.
• Report suspicious activity to Financial Intelligence.
• Report all customer complaints as prescribed and procedure violations to management or HR.
• Report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Requirements

• High school diploma or equivalent combination of education and experience
• Up to 2 years of demonstrated customer service experience

Preferred Qualifications

• Experience in retail banking, cash handling, or financial services
• Spanish bilingual

Benefits

• Retirement savings including both 401(k) and Pension plans
• Paid time off to volunteer in your community
• Diversity-focused Colleague Resource Groups
• Competitive salaries with professional development and advancement opportunities
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, and military benefits
• Personal banking, loan, investment, and insurance benefits

Pay

$17.00 - $22.96 per hour