Teller (English/Spanish Bilingual)

About the Role

As a Full‑Time Teller, you will serve as a primary point of contact for processing Member transactions and requests. Tellers build strong, long‑term relationships and have a passion for exceptional Member service. You will provide an outstanding Member experience by communicating effectively to understand needs, offering assistance, identifying product and service opportunities, answering questions, proposing solutions, and resolving requests and issues.

About UFCU

Founded in 1936, UFCU serves Members across Texas and beyond. The credit union is dedicated to empowering Members to achieve financial success and build brighter futures.

• Purposefully Member‑Obsessed: Deep empathy for Members’ needs and a commitment to act in their best interests.
• Possibilities Reimagined: Courageous experimentation, learning, and iteration to create positive impact.
• Performance Excellence Rooted in Unwavering Integrity: Doing the right thing, championing teamwork, accountability, and continuous improvement.

Responsibilities

• Member Experience
  • Greet members
  • Maintain branch appearance
  • Explain basic products and services
  • Identify product needs
  • Answer member questions
  • Resolve member issues
• Account Maintenance
  • Navigate various computer systems
  • Process address, phone number, and email changes
  • Process check re‑orders
  • Establish direct deposit
  • Assist with online and mobile banking
• Compliance
  • Perform other duties as assigned
  • Adhere to all company policies, procedures, and business ethics codes
  • Complete required regulatory training
  • Maintain strict compliance with laws and regulations, including the Bank Secrecy Act, Anti‑Money Laundering, USA PATRIOT Act, OFAC, and Fair Lending regulations
• Conduct Transactions
  • Process transactions, mail deposits, night drop, and cash advances
  • Grant access to safe deposit boxes
  • Scan transit and on‑us checks
  • Validate accuracy and process member checks
  • Place and communicate check holds
  • Print documents such as statements, temporary checks, and direct deposit forms

Knowledge, Skills, and Abilities

• Ability to build relationships, establish rapport, and communicate diplomatically
• Effective active listening skills
• Strong verbal, interpersonal, and written communication skills
• Adaptability in a fast‑paced environment
• Good judgment and problem‑solving skills to identify and resolve Member issues
• Strong attention to detail
• Organizational and time‑management proficiency
• Teamwork orientation with a “what can I do to help?” attitude
• Proficiency in Microsoft Office
• Ability to pass pre‑employment background screening (FBI fingerprint, credit, education, and employment verification)

Core Competencies

• Demonstrating Member Obsession
• Demonstrating Performance Excellence
• Demonstrating Innovation

Required Qualifications

• High School Diploma or GED
• Minimum of six (6) months Teller or cash‑handling experience
• Minimum of six (6) months customer service experience
• Bachelor’s Degree in Business or Finance‑related field (may substitute for experience requirements)
• Minimum of six (6) months working in a team environment

Preferred Qualifications

• English/Spanish bilingual
• Bachelor’s Degree
• Credit Union experience
• General knowledge of applicable financial industry regulations
• Military experience

Schedule

Monday through Friday, 9 am – 6 pm; Saturday, 9 am – 2 pm.