Teller (Bilingual - Spanish)

Teller Position Overview

The Teller position at STCU engages in serving members accurately and efficiently with stated and unstated needs while providing unparalleled service with financial direction, offering appropriate products, and service referrals.

Core Job Requirements/Outcomes

• Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld.
• Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU’s balancing standards and proper dual control.
• Deepen member relationships by presenting and explaining credit union products and services to members that meet the members' financial needs through positive interactions.
• Exceed service expectations by creating unparalleled member experiences and excellence with every interaction, taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.

Qualifications

• Education: High school diploma or equivalent required.
• Job Experience: Minimum six months customer service in a retail or customer service environment with recent cash handling experience.
• Language Skills: Must be able to read, write, and fluently speak both Spanish and English.
• Software Skills: Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.
• Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 25 pounds with accommodations.
• Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.
• Travel Demands: May be asked to travel to other STCU locations.

Benefits

An overview of the benefits can be found here or here: https://stcu.org/here-for-good/about-stcu/careers/benefits

Pay

Salary range: $18.38 - $25.72 per hour