Teller/Personal Banker

Responsibilities

• Processes transaction through a teller platform which many include verifying incoming cash, accurately dispersing cash and accepting various deposits and payments.
• Affixes to end of day processing and check imaging work checking for accuracy prior to submitting.
• Provides account information, answers customer inquiries and requests, and completes telephone transfers in compliance with Citizens Alliance Bank’s policies and procedures.
• Opens all types of new deposit accounts, resolves problems, and shows customers how to access and manage their products and services to take full advantage of their Citizens Alliance Bank relationship.
• Utilizes effective selling techniques while promoting and selling additional products and services to create product interest and generate customer action.
• Promotes and sells additional products and services to create product interest and generate customer action.
• Conducts all customer contact to complete all required documentation in compliance with bank policy and banking regulations.
• Serves all retail and business deposit accounts, while promoting and selling additional products and services.
• Demonstrates knowledge and proficiency in the bank’s products and services to act as a liaison between customers and the bank to build long-term customer relationships.
• Proactively makes personal contacts and/or telephone calls to existing customers and maintains contact with existing customers to cultivate customer relationships.
• Maintains knowledge of and understands the financial needs of customers and other products and services available through the bank.
• Answers phones and/or completes telephone requests. Collaborates with Operations Help Desk to resolve complex account inquiries as they arise.
• Maintains knowledge and understanding of Internal Service Standards and procedures for the department and departments that are a part of the workflow.
• The ability to read, interpret, and apply appropriate policies, procedures, or operating manuals.
• Maintains complete confidentiality regarding sensitive customer and proprietary information.
• Must be able to remain in a standing or stationary position 50% of the time. Must occasionally lift 30 pounds.
• All employees are expected to exemplify and follow our core values.
• This position may require installation of a Multi-Factor Authentication (MFA) app on an employee’s personal mobile device.
• Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to BSA/AML, as well as adhere to the Bank’s policies and procedures.
• Perform other duties as assigned and requested.

Requirements

• Education and Experience: Required - High School diploma or GED. Required - Continuing Education to maintain job knowledge. Preferred – One to Three years of banking experience. Preferred - One to Three years of Administrative or customer service experience. Preferred - Proficiency in Microsoft Office Suite

Core Values

• Humility - We are “blue-collar bankers”. We are relatable, down-to-earth people who greet our smallest customer the same way we greet our largest.
• Respectful, Genuine Care for Others - We care about each other, we care about our customers, and we care about our communities.
• Finds A Way - This simply put, is nothing more than attitude. It’s a can-do spirit, a desire to help, to contribute, to go above and beyond, and to make a difference.
• Effort - We expect a lot of ourselves and hold ourselves to a high standard. We are not entitled, and we need to earn it from our customers and each other every day.
• Owning-It - Owning-It or Accountability is a big word that can encompass a great many things. For Citizens Alliance Bank, it’s about ownership. When an employee says they will do something, they follow through and get it done.

Education and Experience

Required - High School diploma or GED.

Required - Continuing Education to maintain job knowledge.

Preferred – One to Three years of banking experience.

Preferred - One to Three years of Administrative or customer service experience.

Preferred - Proficiency in Microsoft Office Suite

Deadline

08/09/2026

How to Apply

Apply Here