Part-time Teller

Location: 3030 Secor Road - Toledo, Ohio 43606

About the Role

Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Teller, you provide excellent client service in-person by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers, through conversations with clients, listen to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.

Responsibilities

• Embody a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Assume responsibility for the efficient, effective, and accurate performance of teller functions in an in-person branch setting.
• Proactively work to identify and resolve client servicing issues, escalating as needed.
• Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker.
• Assist clients in achieving their financial goals and objectives through the use of financial wellness tools.
• Attend and participate in in-person morning huddles and end of day debriefs.
• Follow compliance, audit, and security procedures, balance cash drawer within balancing guidelines.
• Review and maintain knowledge of product guides, fees, and policies to stay current on offerings.
• Work on Saturdays as directed by management.
• Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Requirements

• High School Diploma, GED, or equivalent business experience (required).
• Experience in a client service role (required).
• Experienced in cash handling (required).
• General understanding of PC with Windows-based applications and calculator (required).
• Notary License (preferred).

Skills

• Knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking).
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Ability to manage and maintain client accounts, ensuring accuracy and security.
• Educate clients on managing their finances effectively and promoting financial health.
• Accurately and securely process cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift.
• Ensure accuracy in transactions and maintain organized records.
• Identify and resolve client servicing issues efficiently.
• Understand and follow banking regulations and security procedures.
• Identify financial needs and promote relevant banking products and services.
• Awareness of techniques to detect and prevent fraudulent activities.
• Collaborate effectively with teammates to ensure smooth operations.

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• Prolonged standing (5-8 hours per day).
• Frequent use of hands to manipulate/grasp objects.
• Ability to communicate face-to-face and on the phone with clients.
• Occasional bending and lifting from floor height.
• Frequent forward reach.
• Frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.

Driving Requirements

Ability to occasionally operate a motor vehicle with a valid driver's license.

Pay

This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience, and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Benefits

Please click here for a list of benefits for which this position is eligible.