Teller / MSR I

Brief Description

Lighthouse Credit Union believes all individuals, regardless of position level, are considered leaders. Our leadership competencies aim to foster a culture of continuous growth and agile leadership, emphasizing adaptability, personal development, and innovative problem-solving.

Position Summary

The Member Service Representative I will focus on identifying needs to enrich members' lives by conducting routine transactions and proactively offering additional products and services. They will initiate high-quality conversations to deepen member relationships and refer members for account opening, lending, and other cross-sale opportunities.

Essential Functions & Responsibilities

• Accurately and efficiently process deposits, payments, withdrawals, cash checks, wires, fraud packets, etc., in accordance with established policies and procedures.
• Balances cash drawer/TCR and manages all transactions with accuracy and courtesy while maintaining privacy and security.
• Fulfills members' requests by providing outstanding services and problem resolution, focusing on matching member needs to applicable products and services.
• Initiates conversations with members to deepen relationships and refers members for account opening, lending, and other cross-sell opportunities.
• Performs all operational and procedural tasks associated with the role.
• May assist the branch staff to complete audits or other operational functions.
• Follows and adheres to the Credit Union's policy regarding attendance and punctuality.

JOB SPECIFICATIONS

• Effective communicator, engaging with members and building relationships regarding product and services.
• Ability to prioritize tasks and demonstrate close attention to detail.
• Courtesy, tact, and diplomacy.
• Working knowledge of Microsoft Office products.
• Frequent interactions with the public.

Education, Training & Experience

• High school diploma or equivalent.
• 6 months of similar related experience as a teller, cashier, or in a member/customer service role.

WORK ARRANGEMENT

The working arrangement for this position is fully onsite. No alternative working arrangement is available.

Retail Benefits That Work For You

• Student Loan & Tuition Assistance – Helps lighten the load for those paying off debt or returning to school.
• Employee Loan Discounts – Access to lower rates on personal loans for team members.
• Weekly Paychecks – Receive paychecks every week, not just biweekly.
• 401(k) with Employer Match & Profit Sharing – Invest in your future with generous contributions and immediate vesting.
• Health & Wellness – Comprehensive medical, dental, and vision plans starting quickly and fitting your needs; HSA/FSA options; discounted pet insurance; Employee Assistance Program (EAP).
• Lighthouse Leave Program – Paid time off for major life moments, from welcoming a child to caring for a loved one.
• Volunteer Time Off (VTO) – Give back to your community with paid time to serve.
• PTO + Paid Federal Holidays – Rest, recharge, and celebrate without worry.
• Balanced Schedule – All branches close by 5 pm and on Sundays, no late nights or unpredictable shifts.

Culture & Connection

• Retail Sales Incentive Program – Earn more when you help members thrive.
• Engagement Groups – Join communities like Pride at Work, Women in Leadership, Book Club, and more.
• Ongoing Training & Career Growth – Invest in your development from day one.
• Annual Summit & Team Outings – Celebrate wins and connect with coworkers across the organization.

Equal Opportunity Employer