Teller / MSR I

Brief Description

Lighthouse Credit Union believes all individuals, regardless of position level, are considered leaders. Our leadership competencies aim to foster a culture of continuous growth and agile leadership, emphasizing adaptability, personal development, and innovative problem-solving.

Position Summary

The Member Service Representative I will focus on identifying needs to enrich members' lives by conducting routine transactions and proactively offering additional products and services. They will initiate high-quality conversations to deepen member relationships and refer members for account opening, lending, and other cross-sale opportunities.

Essential Functions & Responsibilities

• Accurately and efficiently process deposits, payments, withdrawals, cash checks, wires, fraud packets, etc., in accordance with established policies and procedures.
• Balances cash drawer/TCR and manages all transactions with accuracy and courtesy while maintaining privacy and security.
• Fulfills members' requests by providing outstanding services and problem resolution, focusing on matching member needs to applicable products and services.
• Initiates conversations with members to deepen relationships and refers members for account opening, lending, and other cross-sell opportunities.
• Performs all operational and procedural tasks associated with the role.
• May assist the branch staff to complete audits or other operational functions.
• Follows and adheres to the Credit Union's policy regarding attendance and punctuality.

JOB SPECIFICATIONS

• Effective communicator, engaging with members and building relationships regarding product and services.
• Ability to prioritize tasks and demonstrate close attention to detail.
• Courtesy, tact, and diplomacy.
• Working knowledge of Microsoft Office products.
• Frequent interactions with the public.

Education, Training & Experience

• High school diploma or equivalent.
• 6 months of similar related experience as a teller, cashier, or in a member/customer service role.

WORK ARRANGEMENT

The working arrangement for this position is fully onsite. No alternative working arrangement is available.

Retail Benefits That Work For You

• Student Loan & Tuition Assistance
• Employee Loan Discounts
• Weekly Paychecks
• 401(k) with Employer Match & Profit Sharing
• Comprehensive Medical, Dental & Vision Plans
• HSA/FSA Options
• Discounted Pet Insurance
• Employee Assistance Program (EAP)
• Lighthouse Leave Program
• Volunteer Time Off (VTO)
• PTO + Paid Federal Holidays
• Balanced Schedule
• Retail Sales Incentive Program
• Engagement Groups
• Ongoing Training & Career Growth
• Annual Summit & Team Outings

Lightning Credits

Lighthouse Credit Union is an equal opportunity employer.