Teller I/II

Tellers

This position is responsible for providing efficient and accurate processing of teller transactions in compliance with State and Federal regulations and TFCU policies and procedures. The Teller professionally represents the credit union to members in person and delivers exceptional service.

• Performs transactional duties as a service professional to members with a high degree of accuracy
• Checks the accuracy of the deposit voucher prior to accepting deposits in the form of cash, checks, or money orders
• Processes transactions (cash withdrawals, check cashing, and transfers) after identifying the member or non-member; verifies account ownership, signature and account details
• Verifies and processes loan payments, transfers and other monetary and non-monetary transactions (e.g., savings bonds, postage stamps, official checks, money orders, VISA gift cards)
• Maintains a thorough working knowledge of the credit union’s teller platform and the various applications (e.g., true checks, etc.) and is able to utilize resources from multiple platforms when processing transactions
• Maintains an awareness of security risks in the areas of member identification, confidentiality and overall physical branch security
• Attends required branch quarterly security training
• Completes annual regulatory training such as US Patriot Act, Bank Secrecy Act and Office of Foreign Asset Control training, and is subsequently able to complete Currency Transaction Referrals and Suspicious Activity Referrals
• Maintains, and is able to present, an up-to-date and comprehensive knowledge on all credit union products and services that are promoted by Tellers (e.g., Home Banking, Mobile Deposit, Direct Deposit)
• Presents and explains a basic number of credit union products and services to members
• Attend training courses (classroom, online, ambassadorships) to continuously build knowledge of the financial industry and learn more about the credit union’s policies and procedures
• Guides members to the appropriate staff for specific information and assistance
• Affords assistance in ATM balancing, managing coin machines, and end of day branch balancing

Required Qualifications

• Ability to add, subtract, multiply and divide
• Ability to use teller terminal, adding machine, check writer and money order machine
• Ability to reconcile and balance transaction records
• Ability to provide explanation and instruction in one-on-one situations with members or employees either person or over the phone
• Ability to read and interpret procedure manuals
• Ability to follow detailed written and oral instructions
• Ability to solve problems with many concrete variables in a variety of situations
• Ability to take and follow instructions
• Ability to prioritize tasks and complete daily job assignments
• Ability to work to deadlines
• Ability to arrive at work routinely and promptly
• Ability to respond to common inquiries and complaints
• Ability to get along with colleagues and supervisors

Working Conditions

• Full Time, Branch Schedule and/or flexible as required by the needs of the branch
• Ability to sit, stand and walk for extended periods
• Demonstrate sufficient dexterity and vision to operate a variety of office equipment
• Ability to lift coin bags up to 50 pounds with or without assistance
• Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate