Teller / MSR I
Brief Description
Lighthouse Credit Union believes all individuals, regardless of position level, are considered leaders. They aim to foster a culture of continuous growth and agile leadership through a framework that balances clarity with adaptability.
OUR LEADERSHIP PHILOSOPHY
Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring performance management practices align with their vision of fostering a resilient and forward-thinking organization. They hold themselves accountable to the following leadership competencies:
- Demonstrates Interpersonal Awareness & Skills
- Embraces Change & Learning
- Utilizes Critical & Creative Thinking
- Takes Personal Ownership
Position Summary
The Member Service Representative I will focus on identifying needs to enrich members' lives. They conduct routine transactions, provide outstanding services, and initiate conversations to deepen member relationships.
Essential Functions & Responsibilities
- Accurately and efficiently process deposits, payments, withdrawals, cash checks, wires, fraud packets, etc., in accordance with established policies and procedures.
- Balances cash drawer/TCR and manages all transactions with accuracy and courtesy while maintaining privacy and security.
- Fulfills members' requests by providing outstanding services and problem resolution, focusing on matching member needs to applicable products and services.
- Initiates conversations with members to deepen relationships and refers members for account opening, lending, and other cross-sell opportunities.
- Performs all operational and procedural tasks associated with the role.
- May assist the branch staff to complete audits or other operational functions.
- Follows and adheres to the Credit Union's policy regarding attendance and punctuality.
JOB SPECIFICATIONS
- Effective communicator, engaging with members and building relationships regarding product and services.
- Ability to prioritize tasks and demonstrate close attention to detail.
- Courtesy, tact, and diplomacy.
- Working knowledge of Microsoft Office products.
- Frequent interactions with the public.
Education, Training & Experience
- High school diploma or equivalent.
- 6 months of similar related experience as a teller, cashier, or in a member/customer service role.
WORK ARRANGEMENT
The working arrangement for this position is fully onsite. No alternative working arrangement is available.
Retail Benefits That Work For You
- Student Loan & Tuition Assistance
- Employee Loan Discounts
- Weekly Paychecks
- 401(k) with Employer Match & Profit Sharing
- Comprehensive Medical, Dental & Vision Plans
- HSA/FSA Options
- Discounted Pet Insurance
- Employee Assistance Program (EAP)
- Lighthouse Leave Program
- Volunteer Time Off (VTO)
- PTO + Paid Federal Holidays
- Balanced Schedule
- Retail Sales Incentive Program
- Engagement Groups
- Ongoing Training & Career Growth
- Annual Summit & Team Outings