Teller (Member Services Representative I - Part-Time - Morristown East)

Knoxville TVA Employees Credit Union is a not-for-profit, member-owned, and locally operated financial institution serving the financial needs of its communities. With 25 locations throughout East Tennessee, we serve more than 264,000 members, helping them grow financially through a variety of accounts—including checking, savings, and investments—as well as competitive loan rates on autos, recreational vehicles, mortgages, personal loans, and credit cards.

About the role

We are looking for a service-minded individual to join our team and help continue providing the high-quality service our members expect. Our part-time team members enjoy a supportive team environment, professional development opportunities, and a commitment to the philosophy of "People Helping People."

Schedule

• Monday & Wednesday: 8:45 am – 5:30 pm
• Friday: 8:45 am – 6:30 pm
• 2 Saturdays per quarter

Pay

Starting range: $17.00 – $19.00 per hour, depending on work experience.

Benefits

• Accrual of paid annual leave (PTO)
• Employer-matched 401(k): 50% match up to 6% of employee contributions
• Potential annual bonus up to 11% of average salary based on Credit Union-wide goals
• Paid training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• Ability to serve your local community through our "People Helping People" mindset

Responsibilities

• Greet and welcome members in a professional manner.
• Provide prompt, efficient, and accurate service in processing transactions, including deposits, withdrawals, and loan payments, while adhering to Credit Union policy.
• Maintain cash drawer or cash dispenser with minimal discrepancies.
• Stay up-to-date on applicable federal and state laws and regulations.
• Perform additional teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier’s checks, ordering checks, opening/closing sub-accounts, and processing stop payments.
• Respond to member requests, problems, and complaints; answer questions regarding account issues, products, and services; and perform account maintenance.
• Review account information for restrictions and funds availability; provide members with account status updates.
• Analyze and research account issues.
• May serve as the branch Membership Officer or Security Specialist.
• May review completed loans and/or titles for accuracy.
• Train to operate the vault, balance the ATM, and open/close the branch as needed.
• May open new membership accounts and process, close, and disperse consumer loan applications.
• Work as a productive and contributive team member to meet branch and Credit Union goals.
• Meet and exceed members’ expectations while maintaining efficient service; follow Service Standards at all times.
• Counsel members about Credit Union products and services based on their needs; promote services accordingly.
• Educate and assist members with electronic and online services, such as online banking, mobile applications, and remote deposit.
• Follow all Credit Union policies, procedures, and regulations.
• Represent the Credit Union professionally in appearance, behavior, and performance.
• Maintain regular and predictable attendance; work cooperatively with others.
• Perform all other duties as assigned.

Requirements

• High school graduate or equivalent.
• Must possess the knowledge, skills, and abilities required to execute primary responsibilities satisfactorily.
• Must successfully complete a teller test at the conclusion of teller training; may complete New Accounts and Lending training.
• Cash handling and service-industry experience strongly preferred; some positions may require prior teller, new accounts, or lending experience.