Member Service Representative -Teller Part Time

Benefits

• 401(k)
• Dental insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Responsibilities

• Greet and welcome members to the credit union in a courteous, professional, and timely manner.
• Represent the credit union to members in a courteous and professional manner and provide prompt, efficient and accurate service in the processing of transactions.
• Provide in-person and by telephone general and specific service-related information concerning credit union services or policies.
• May respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service, and information.
• Respond to members’ requests, problems, and complaints; report all complaints resolved or otherwise to the Branch Manager in a timely manner.
• Accurately and efficiently process transactions for members in accordance with credit union policies and procedures.
• Promote credit union products and services based on members’ needs.
• Responsible for reconciling cash drawers/cash recyclers.
• Aid members with scheduling appointments for new accounts, new loans or account maintenance.
• Provide information on investment alternatives to members wishing to deposit funds with the credit union.
• Research accounts for deposits, withdrawal, and loan-payment discrepancies.
• Review new account documents and maintenance forms for accuracy before scanning them for safekeeping.
• Maintain up-to-date information on all credit union products, policies and services that are handled by member service representatives.
• Remain knowledgeable regarding rules and regulations for the member service area including robbery procedures.
• Ensure that the workstation is properly stocked with forms, supplies, brochures, etc.
• Report any problems or concerns to the Branch Manager.
• Keep your work area and equipment clean and neat.

Qualifications

• Must be able to work the hours of operations to include Saturdays.