Teller II

About the role

PSCU is seeking a driven, friendly, and professional individual to join our team at [Location] branch. As a Teller II, you will provide exceptional member service and perform various financial transactions.

Responsibilities

• Process member requests promptly and accurately, including opening sub-accounts and adding beneficiaries.
• Provide assistance to members with additional service requests, such as e-banking and stop payments.
• Handle debit card disputes and resolve ATM/ACH disputes in accordance with established procedures.
• Maintain a broad knowledge of all PSCU products, services, rates, and fees to effectively address member inquiries and cross-sell relevant products.
• Lead in balancing dual control items, ensuring accuracy and compliance with internal controls and procedures.
• Collaborate closely with Relationship Specialists to identify member needs, promote products/services, and achieve branch goals.
• Provide exceptional service to members, ensuring their needs are met promptly and effectively while adhering to service standards and protocols.

Requirements

• 18 years or older with a High School Diploma or GED.
• Minimum 2 years of experience in a financial institution or customer service.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with members.
• Strong analytical and problem-solving abilities.
• Ability to perform job responsibilities independently.
• Intermediate-level Office 365 Skills.

Job Expectations

• Required to work some Saturdays.

What We Offer

• Competitive wages
• Career Growth / Robust Training Program
• Work Life Balance
• Top quality health insurance (Full Time)
• Paid Time Off (accrued and available for use immediately)
• Paid holidays
• Banking hours / Closed on Sunday’s
• Tuition Reimbursement
• Employer Provided Retirement Benefits
• 401(K) Plan
• Dental & Vision Insurance (Full Time)
• Short & Long-Term Disability (Full Time)
• Life Insurance (Full Time)

Why Join Us?

We are dedicated to our mission of educating, equipping, and empowering both our team and the communities we serve. By joining us, you’ll be part of a culture that listens to your ideas, supports your growth, elevates and celebrates your achievements, cares for your well-being, and serves with purpose.