Teller II

Responsibilities and Duties

• Greets customers and handles paper and cash transactions including but not limited to deposits, withdrawals, cashing checks, accepting loans payments, and sale of negotiable instruments.
• Affords customers access to safe deposit boxes when necessary.
• Listens to customer needs to make appropriate customer referrals to other bank staff to promote products and services.
• Balances teller drawer at the end of each shift and other wrap up work that may be necessary.
• Receives, researches, and resolves customer inquiries regarding checking and savings accounts.
• Affords assistance in proofing transactions using back-counter capture.
• Records teller totals daily.
• Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
• Might do account and card maintenance such as change address, order or hot card cards.
• Affords assistance in answering the phone when not assisting another customer.

Qualifications

• Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes.
• Basic knowledge of all banking regulations, procedures, and of all bank policies applicable to the job function.
• Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
• Knowledge of basic math functions such as addition, subtraction, multiplication and division.
• Skill in communicating with clients and co-workers in courteous and professional manner.
• Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier.
• Ability to maintain a high level of confidentiality.
• Assist with training of new employee as needed.
• Ability to demonstrate accuracy and efficiency in a high-paced environment.
• Ability to function as a team player.