Teller II

About the Role

We are looking for someone to perform all duties of a Teller I with a higher level of proficiency, accuracy, and independence. This role involves processing a wider variety of transactions, supporting operational consistency across RCB Bank’s multi-branch footprint, serving as a resource for less experienced tellers, and assisting Teller Supervisors and Retail Coordinators with various functions. The ideal candidate will demonstrate strong fraud-prevention awareness, act as the first line of defense against potential loss, and promote products and services that enhance the customer experience.

What Makes You a Great Fit

• Strong understanding of bank products, services, and transaction processes
• Knowledge of fraud indicators, counterfeit detection, and appropriate escalation procedures
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Commitment to community involvement

Responsibilities

• Obtain customer identification, signatures, and other required information; record and process all transactions according to regulations and procedures
• Examine cash, checks, and supporting documentation to detect counterfeit items, suspicious patterns, or irregular account activity; apply enhanced knowledge of fraud indicators and escalate concerns promptly to supervisors or appropriate departments
• Assist the Teller Supervisor/Retail Coordinator in preparing Teller work schedules, reviewing Teller work on a regular basis, and conducting Teller audits
• Professionally assist customers with questions and concerns during transactions; provide accurate information and refer customers to supervisors or appropriate departments when issues require additional support
• Balance drawer at the end of shift and report any outages to Teller Supervisor

Requirements

• Proven quality customer service experience
• Previous teller experience or equivalent financial services experience
• High school diploma or GED
• Successful completion of teller essentials and advanced training program after hire

Preferred Qualifications

• Previous teller experience
• Previous leadership experience

Benefits

RCB Bank is committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs (subject to eligibility):

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

Working Conditions

Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:

• Office environment within a climate-controlled facility that can be high-traffic during peak service times
• Frequent use of telephone, computer, and other office equipment
• Typically seated at a personal desk for most of the day
• General supervision; ability to work effectively as a member of a team and independently
• Capability to work harmoniously with diverse personalities of co-workers, staff, and customers
• Regular and reliable attendance with the ability to work varying hours