Teller I - Part-Time - Bilingual Required

About the role

Job Summary: To create a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships. Provide teller services including processing transactions such as deposits, withdrawals, cashing checks, and completing change orders with accuracy. Utilize knowledge and judgment to assure the validity of transactions processed, referring questionable items to an Assistant Branch Manager or above. Maintain a professional appearance in both dress and behavior.

FSLA Status: Non-Exempt. Reports to: Branch Manager. Branch: West Loop In-Store.

Responsibilities

• Customer Service: Perform Southside Bank’s customer service standards with each customer interaction; consistently perform with accuracy and efficiency to build customer confidence and trust; provide enthusiastic, professional, and courteous service; meet or exceed operational and sales goals; complete customer thank you calls and follow up of problem resolution; know products and services and explain key benefits; recognize cross-sell opportunities; identify and respond to needs of new/potential customers; direct customers to other departments; maintain security and confidentiality of sensitive information; accurately communicate account information.
• Operational Excellence: Understand and abide by policies and procedures; follow procedures to avoid fraudulent activity; follow compliance procedures and verify accuracy of reporting (CTRs, SARs, monetary logs, Reg CC holds); maintain cash drawer limits and meet balancing standards; report cash outages; accept and verify customer deposits; cash checks and process less cash transactions within authorized limits; obtain supervisor approval for transactions exceeding limits; perform special services (selling official checks, cash advances, loan payments, stop payments, cardholder claim statements, redeem savings bonds); continue professional development through training, seminars, professional associations; comply with audit policies; perform duties in compliance with applicable laws and regulations (BSA, anti-money laundering, Information Security Program); process collection items such as dealer drafts and foreign items.
• Team Relations: Maintain a positive and caring atmosphere consistent with mission, CORE Values, and Blue Book culture guide; contribute to positive team environment; participate in proactive team efforts; assist with opening and closing duties.
• Additional Functions: Participate in special projects as assigned; comply with safety policies; report unsafe activities; perform additional duties as assigned.

Requirements

• High School Graduate or equivalent required.
• Minimum 6 months cash handling or customer service experience preferred.

Skills

• Proficient in typing, 10-key calculator and data entry.
• Excellent oral and written communication skills.
• Physical dexterity sufficient to reach/handle items and work with fingers; able to remain stationary 75% of time; frequently move about branch; constantly operate computer and office machinery; detect, recognize, identify customers; transport up to 25 pounds of coin 5-25 feet from work station to vault up to five times daily.
• Ability to work in well-lighted, heated/air-conditioned indoor office setting with adequate ventilation; moderate noise environment.

Benefits

• 401(k) with a Match for 1000+ Hours Worked in a Year
• Workplace Wellness Programs
• Employee Assistance Programs
• Tuition Reimbursement

Pay

$16 per hour (+ for experience)