Bilingual Teller (part-time)

STCU is consistently rated one of the top-performing credit unions in the nation and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, committed to working hard, have a fun-loving attitude, and want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community while helping members achieve their financial goals and dreams.

Benefits

• Paid time off—plus 11 paid holidays
• Medical, dental, vision, and life insurance
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

Pay

$20.42 - $28.02 per hour

Schedule

Part-time

Responsibilities

• Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld.
• Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures, adhering to STCU’s balancing standards and proper dual control.
• Deepen member relationships by presenting and explaining credit union products and services that meet members' financial needs through positive interactions.
• Exceed service expectations by creating unparalleled member experiences and excellence with every interaction, taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.
• Maintain an up-to-date and comprehensive knowledge of all credit union products and services to deepen member relationships.
• Responsible for learning the core skills of the position, along with continuously learning and staying current on regulatory, policy, and procedure changes.
• Proactively and efficiently resolve issues/problems with member accounts.
• Perform additional duties as assigned for the efficient operation of the department and the organization.

Requirements

• High school diploma or equivalent required.
• Bilingual abilities: Read, write, and speak both Spanish and English fluently is required.
• Minimum six months of customer service experience in a retail or customer service environment with recent cash handling experience.
• Proficient knowledge of MS Office programs including Outlook, Word, Excel, and Teams.

Qualifications

Physical Demands

• Must be able to regularly talk, hear, and operate a computer, keyboard, and mouse.
• Occasionally lift, pull/push, and carry up to 25 pounds with accommodations.

Work Conditions

• Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting.
• Exposure to a high-stress, fast-paced, deadline-oriented environment.