Teller I - Bilingual Required

About the role

To create a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships. Provide teller services including processing transactions such as deposits, withdrawals, cashing checks, and completing change orders with accuracy. Utilize knowledge and judgment to assure the validity of transactions processed, referring questionable items to an Assistant Branch Manager or above. Maintain a professional appearance in both dress and behavior.

Responsibilities

• Perform Southside Bank’s customer service standards with each customer interaction; provide enthusiastic, professional, and courteous service to customers and employees.
• Meet or exceed operational and sales goals including balancing, attendance, and others as applicable.
• Complete customer thank-you calls and follow-up of problem resolution as directed by management.
• Know the products and services offered by the Bank and recall key benefits; recognize each transaction as a cross-sell opportunity.
• Identify and respond to the needs of new and potential customers by listening and clarifying their needs; direct customers to other Southside departments as needed.
• Maintain the security and confidentiality of all sensitive Bank information and accurately communicate account information to customers.
• Understand and abide by Southside Bank policies and procedures; follow compliance procedures and verify accuracy of reporting for CTRs, SARs, monetary logs, and Reg CC holds.
• Maintain cash drawer limits and meet daily balancing standards; report all cash outages to management.
• Accept and verify customer deposits; cash checks and process less-cash transactions within authorized limits; obtain supervisor approval for transactions exceeding limits.
• Perform special services such as selling official checks, processing cash advances and loan payments, completing stop payments and cardholder claim statements, and redeeming savings bonds with accuracy.
• Continue professional development through training and seminars; comply with audit policies and procedures and applicable laws and regulations including the Bank Secrecy Act and Information Security Program.
• Process collection items such as dealer drafts and foreign items.
• Maintain a positive and caring atmosphere for customers and employees consistent with Southside Bank’s mission, CORE Values, and Blue Book culture guide; contribute to a positive team environment and participate in proactive team efforts to achieve goals.
• Assist with opening and closing duties; participate in special projects as assigned.
• Comply with all safety policies, practices, and procedures; report unsafe activities to supervisor and/or Human Resources.

Requirements

• High School Graduate or equivalent required.
• Minimum 6 months cash handling or customer service experience preferred.
• Bilingual in English and Spanish required.
• Proficient in typing, 10-key calculator, and data entry.
• Excellent oral and written communication skills.
• Completion and comprehension of Southside Bank instructor-led classes: New Employee Orientation, Teller Training, Teller Advanced, and Professional Teller.

Physical Activity/Dexterity

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
• Manual dexterity sufficient to reach/handle items and work with fingers; perceives attributes of objects and materials.
• Must be able to remain in a stationary position for 75% of the time.
• Constantly operates a computer and office productivity machinery (scanner, printer, etc.).
• Frequently moves about inside the branch to assist customer transactions, access machinery, and process cash.
• Positions self to maintain computers in the branch, including under desks or in different areas.
• Must detect, recognize, and identify customers as they begin transactions.
• Must transport 25 pounds of coin a distance of 5–25 feet from workstation to the vault up to five times per day.
• In motor branches: transport cash from the work booth inside the branch.
• In in-store branches: transport cash from the coin machine to a bag which is moved to the vault.

Working Conditions/Environment

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation and moderate noise (e.g., business office with computers and printers, light traffic).

Benefits

• Medical, prescription drugs, dental, and vision insurance; eligibility for team members and dependents starting on the first day of employment.
• 401(k) with a match.
• Basic, voluntary, and dependent life insurance.
• Paid time off and paid bank holidays.
• Workplace wellness programs and employee assistance programs.
• Tuition reimbursement.

Pay

$16.00 per hour; additional compensation for experience.