Teller I - North Knoxville Branch

The Teller I assists members and potential members with their Credit Union financial needs in a prompt, friendly, and efficient manner, both in person and on the phone, following current service model standards. The Teller I also refers members to appropriate Credit Union personnel for services outside the scope of responsibility.

Responsibilities

• Assist members and potential members with Credit Union financial needs in person and on the phone, following current service model standards.
• Refer members to appropriate Credit Union personnel for services outside the scope of responsibility.
• Process member financial transactions, including cash and negotiable instrument deposits and withdrawals, instant issue creation, fraud research and service events, and certificates of deposit.
• Make payments on and answer questions concerning existing loans; enroll accounts in online banking and assist with login and self‑service inquiries.
• Assist with member access to safe deposit boxes.
• Complete and submit documentation for IRA deposits and withdrawals, and print transaction history to help members with personal balancing and research.
• Identify cross‑sell opportunities for new or existing members to enhance their relationship with the Credit Union.
• Balance cash and negotiable instrument transactions daily; sell cash to the vault to maintain approved cash limits.
• Post vault tickets and balance the vault under dual control.
• Resolve member questions and concerns both in person and over the phone.
• Promote and participate in branch promotions and Credit Union campaigns.
• Perform other job‑related duties as assigned.

Requirements

• Minimum of 1 year cash handling or customer service experience (required).
• Teller experience (preferred).
• High school diploma or GED (required).