Teller (Member Services Rep I - North)

About Us

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 288,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Primary Responsibilities

• Greet and welcome members in a professional manner.
• Provide prompt, efficient and accurate service in the processing of transactions.
• Accurately process all teller transactions including deposits, withdrawals, and loan payments within established limits, and in accordance with Credit Union policy.
• Maintain cash drawer or cash dispenser with minimal discrepancies.
• Maintain accurate, up-to-date knowledge of applicable federal and state laws and regulations.
• Perform other teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier's checks, ordering checks, opening and closing sub-accounts and processing stop payments.
• Respond to member requests, problems and complaints.
• Answer member questions regarding account issues, products and services and perform account maintenance.
• Review account information for restrictions and funds availability.
• Provide member with information on account status.
• Analyze and research account issues.
• May serve as the branch Membership Officer or Security Specialist.
• May review completed loans and/or titles to ensure accuracy.
• Train to operate the vault and open/close the branch, as needed.
• May open new membership accounts.
• May process, close and disburse consumer loan applications.
• Work as a productive and contributive team member of both the branch and Credit Union team to reach goals. Each individual is responsible for contribution to the overall goals of the branch and the Credit Union.
• Meet and exceed members' expectations while maintaining quick and efficient service.
• Follow Service Standards at all times.
• Counsel members about Credit Union products and services based upon members' needs.
• Promote services based upon members' needs.
• Educate and assist members with electronic and online services, such as online banking, mobile applications, remote deposit.
• Follow all Credit Union policies, procedures and regulations.
• Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.

Position Competencies

• Service – Excellent interpersonal skills and professional demeanor. Ability to develop relationships with members to meet financial needs through the relevant suggestion and referral of Credit Union products and services.
• Job Knowledge – Technically and professionally skilled in all position responsibilities and duties. Seeks new skills and opportunities for self-development.
• Quality – Ability to be flexible and have a service-oriented view to fulfill member, employee and Credit Union needs. Perform tasks with a high level of accuracy while maintaining attention to detail.
• Teamwork – Ability to work as a team as well as independently to meet goals and objectives and to meet the needs of all members.
• Analytical – Work systemically and logically to resolve problems, identify causation and anticipate unexpected results. Manage issues by drawing on own experience and knowledge and call on other resources as necessary.
• Communication – Ability to handle situations with tact and respect. Ability to maintain confidentiality of member information.
• Initiative – Demonstrate a desire to do the job to the best of ability and have a desire to learn new techniques and skills.
• Planning/Organizing – Ability to work under deadlines with frequent interruption; and the ability to balance multiple projects/activities with varying deadlines.
• Quantity – Ability to meet established goals.

Education & Experience

• High school diploma or general education degree (GED).
• Cash handling and service-industry experience strongly preferred.

Qualifications & Requirements

• Individual must possess the knowledge, skills and ability required to execute the essential functions in a satisfactory manner.
• Must successfully complete teller test at the conclusion of teller training.
• New accounts and loan training may be required.

Pay

Starting Range is $18.00 - $20.00, depending on work experience.

Benefits

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!