Teller I/II (Full Time) - Hamilton Branch

Branch location: Hamilton Center Branch, 2337 E. Northern Parkway, Baltimore, MD 21214. Saturday hours required.

About the role

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. We seek service-oriented professionals who will champion our members, treat everyone with respect, and help our community be a better place to live.

Responsibilities

• Perform limited transactional duties to serve members by receiving or paying out funds with accuracy and efficiency using a computer.
• Provide basic cash receipt and payment services in accordance with credit union policies and procedures.
• Maintain accurate transactional records and balance each day’s cash drawer according to Teller Accuracy Guidelines.
• Refer members to Member Service Representatives for products and services that best meet their financial needs.
• Remain vigilant for counterfeit monetary instruments.
• Teller II only: Serve as a mentor (teller trainer) for newly hired Teller I incumbents and assist with basic new member account opening processes.
• Teller II only: Explain ATM operations and online banking features.

Skills

• Quality of Work: Produces highly accurate work, demonstrates attention to detail, and reflects well on the organization. Committed to high standards and encourages others to uphold them.
• Cash Handling: Routinely handles large amounts of cash, counts cash accurately, replenishes cash, and balances transactions.
• Quantity of Work: Meets or exceeds job expectations without compromising quality. Works effectively with peers and carries a fair share of the team workload.
• Referrals: Recognizes and acts on referral opportunities to build member relationships. Asks questions to confirm opportunities, makes benefit statements, and meets referral goals.

Requirements

• Adherence to BSA, Privacy Act, and Elder Abuse reporting is mandatory.
• Proficient written and oral communication skills.
• Ability to learn and apply procedures.
• Willingness to report to different branch locations or provide service through multiple channels, including branches and Interactive Teller Machines (ITMs).

Qualifications

• Education: High School Diploma or GED required.
• Experience:
  • Teller I: Six (6) months of cash handling, sales, customer service, or teller experience.
  • Teller II: Twelve (12) months of cash handling, sales, customer service, or teller experience.

Pay

Hourly salary range, depending on experience and qualifications:

• Teller I: $15.00 - $20.69 per hour
• Teller II: $16.28 - $22.77 per hour

Benefits

• Medical, dental, and vision coverage for employees and their families.
• 401(k) plan with employer match.
• Company-paid short-term disability, long-term disability, and life insurance.
• Tuition assistance for continuing education and professional development.
• Employee Assistance Program (EAP) for confidential support.
• Discounted parking.
• Long-term care insurance options.
• Paid time off, including annual leave, sick leave, and safe leave.

Physical Demands

• Regularly required to sit; use hands and fingers to handle objects, tools, keyboards, or controls; talk and hear.
• Occasionally required to stand, walk, reach with hands and arms, stoop, or kneel.
• Must regularly lift and/or move files and equipment up to 15 pounds and occasionally up to 25 pounds.
• Specific vision requirements include close vision, ability to adjust focus, and viewing a computer screen for extended periods.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.