Teller I/II (Full Time) - Seton Branch

Seton Branch – 4801 Seton Drive, Baltimore, MD. Saturday hours required.

About the role

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. We seek service-oriented professionals who will champion our members, treat everyone with respect, and help our community be a better place to live.

We never compromise the member experience—our goal is to provide the absolute best member experience in all interactions.

Responsibilities

• Perform limited transactional duties to serve members by receiving or paying out funds with a high degree of accuracy and efficiency using a computer.
• Provide basic cash receipt and payment services to members in accordance with credit union policies and procedures.
• Maintain accurate transactional records and balance each day’s cash drawer according to Teller Accuracy Guidelines.
• Refer members to Member Service Representatives to obtain product information and/or services that best meet their financial needs.
• Remain watchful for counterfeit monetary instruments.
• For Teller II: Serve as a mentor (teller trainer) for newly hired Teller I incumbents and assist with basic new member account opening processes.
• For Teller II: Explain ATM operations and online banking features.
• Recognize and act on referral opportunities to build member relationships by asking questions, making benefit statements, and emphasizing the benefits of talking to a specialist.
• Meet required referral goals.

Requirements

• Adherence to BSA, Privacy Act, and Elder Abuse reporting is required.
• Proficient written and oral communication skills.
• Ability to learn and apply procedures.
• Must be willing to report to different branch/work locations as needed and provide service through multiple channels, including branches and Interactive Teller Machines (ITMs).

Qualifications

• High School Diploma or General Education Degree (GED) – Required.
• Teller I: Six (6) months of cash handling, sales, customer service, or teller experience – Required.
• Teller II: Twelve (12) months of cash handling, sales, customer service, or teller experience – Required.

Skills

• Quality of Work: Produces highly accurate work, demonstrates attention to detail, and reflects well on the organization. Committed to high-quality standards.
• Cash Handling: Routinely handles large amounts of cash with attention to detail. Counts, replenishes, and balances cash.
• Quantity of Work: Meets or exceeds job expectations. Ensures quality does not suffer as workload increases. Works effectively with peers.
• Referrals: Recognizes and acts on referral opportunities to build member relationships.

Benefits

• Medical, Dental, and Vision Coverage for employees and their families.
• 401(k) Plan with Employer Match.
• Company-Paid Insurance: Short-term disability, long-term disability, and life insurance.
• Tuition Assistance for continuing education and professional development.
• Employee Assistance Program (EAP) for confidential support.
• Parking Discounts.
• Long-Term Care Insurance options.
• Time Off: Annual leave, sick leave, and sick and safe leave.

Pay

• Teller I: $15.00 - $19.92 per hour, depending on experience and qualifications.
• Teller II: $15.43 - $21.59 per hour, depending on experience and qualifications.

Physical Demands

• Regularly required to sit; use hands and fingers to handle objects, tools, keyboards, or controls; talk and hear.
• Occasionally required to stand, walk, reach with hands and arms, stoop, or kneel.
• Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pounds.
• Specific vision requirements include close vision, ability to adjust focus, and viewing a computer screen for extended periods.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.