Teller I

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, California, and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation.

About the role

Accurately processes financial transactions and provides information to members in the lobby and/or by telephone. Provides friendly, helpful, and confidential assistance to members while ensuring a positive experience and minimizing wait time. Creates loyal members by delivering Rogue's Service Promises, exhibiting Rogue Service Standards, and delivers unsurpassed member service to every member every moment.

Responsibilities

• 50% Receives and accurately processes member financial transactions, including but not limited to deposits, withdrawals, loan payments, money orders, transfers, disputes, statement/check copies, safe deposit boxes, etc., as directed. Demonstrates a basic understanding of financial transactions and processes. Possesses knowledge of Rogue's products and services.
• 15% Responds to member's requests, problems, and complaints, and/or directs members to the proper person for specific information and assistance. Demonstrates ownership and follow through with all member requests.
• 10% Collaborates with, and assists, other departments/branches to maintain unsurpassed service across all areas of the credit union.
• 10% Promotes a culture of deepening participation by effectively cross-selling credit union products and services to meet the member's needs.
• 10% Accurately maintains and balances cash drawer and daily transactions, ATMs, vault, cash/coin vaults, dispense machines, etc. Completes branch-specific opening and closing duties.
• 5% Proactively performs other duties as needed or assigned.

Requirements

• One month to twelve months of similar or related experience.
• A high school education or GED.
• Good communication and listening skills.
• Ability to multi-task, operate 10-key calculators, and demonstrate good computer and keyboarding skills.
• Cash handling skills with attention to detail and accuracy in work.

Physical Requirements

• Some lifting required (up to 30 pounds).
• Continuous standing and walking.
• Finger dexterity.
• Occasional talking and hearing in person and on the telephone.
• Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.

Schedule

Normal workday with occasional overtime. Requires working Saturdays and a rotating, flexible schedule.

Work Environment

• Exposed to potentially hazardous conditions, i.e., robbery.
• Travel to other Rogue Credit Union regions may be required.

Rogue Credit Union is a drug-free workplace and requires a drug screening test within 48 hours of employment offer.