Teller I

About the role

RCB Bank is seeking a customer service professional to join our team. This role involves providing excellent customer service while accurately and efficiently processing financial transactions.

Responsibilities

• Obtain customer identification, signatures and other required information; record and process all transactions according to regulations and procedures.
• Examine cash, check and other documents submitted for the transaction to verify authenticity, detect potential fraud or suspicious activity, and protect against financial loss; follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
• Professionally assist customers with questions and concerns during transactions; provide accurate information and refer customers to supervisors or appropriate departments when issues require additional support.
• Balance drawer at the end of shift and report any outages to Teller Supervisor.

Requirements

• You can communicate clearly and effectively with customers and co-workers.
• You understand basic fraud indicators and are committed to proper escalation procedures.
• You can manage multiple tasks/projects and deadlines simultaneously.
• You care about your community and have a desire to be involved.

Qualifications

• Customer service and cash handling experience
• High school diploma or GED
• Successful completion of teller essentials training program after hire

Skills

• Effective communication skills
• Understanding of basic fraud indicators
• Ability to manage multiple tasks
• Caring about the community

Benefits

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

Pay

The pay for this position is commensurate with experience.

Schedule

The schedule for this position is flexible and may vary based on business needs.