Teller I

What we’re looking for

• Provide excellent customer service while accurately and efficiently processing financial transactions in accordance with bank policies, procedures, and regulatory requirements
• Support RCB Bank’s customer service standards across a multi-branch network by promoting products and services that enhance the customer’s banking experience
• Help safeguard Bank assets by following established fraud-prevention, cash-handling, and security procedures

What would make you a great fit

• Communicate clearly and effectively with customers and co-workers
• Understand basic fraud indicators and are committed to proper escalation procedures
• Manage multiple tasks/projects and deadlines simultaneously
• Care about your community and have a desire to be involved

What you’ll do

• Obtain customer identification, signatures and other required information; record and process all transactions according to regulations and procedures
• Examine cash, check and other documents submitted for the transaction to verify authenticity, detect potential fraud or suspicious activity, and protect against financial loss; follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity
• Professionally assist customers with questions and concerns during transactions; provide accurate information and refer customers to supervisors or appropriate departments when issues require additional support
• Balance drawer at the end of shift and report any outages to Teller Supervisor

What you must have

• Customer service experience
• Successful completion of teller essentials training program after hire

What might set you apart

• Previous cash handling experience
• Previous teller experience

What you get

A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including the following (subject to eligibility):

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

What you can expect

Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation: This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day. The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. The individual must be capable of working harmoniously with diverse personalities of co-workers, staff and customers. This position requires regular and reliable attendance and the ability to work varying hours.