Teller I

About the role

RCB Bank is seeking a customer service professional to support our customer service standards across a multi-branch network. The ideal candidate will provide excellent customer service while accurately and efficiently processing financial transactions.

Responsibilities

• Obtain customer identification, signatures and other required information; record and process all transactions according to regulations and procedures.
• Examine cash, check and other documents submitted for the transaction to verify authenticity, detect potential fraud or suspicious activity, and protect against financial loss; follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
• Professionally assist customers with questions and concerns during transactions; provide accurate information and refer customers to supervisors or appropriate departments when issues require additional support.
• Balance drawer at the end of shift and report any outages to Teller Supervisor.

Requirements

• You can communicate clearly and effectively with customers and co-workers.
• You understand basic fraud indicators and are committed to proper escalation procedures.
• You can manage multiple tasks/projects and deadlines simultaneously.
• You care about your community and have a desire to be involved.

Qualifications

• Customer service experience
• High school diploma or GED
• Successful completion of teller essentials training program after hire

Skills

• Clear communication skills
• Basic fraud indicators knowledge
• Ability to multitask
• Community involvement interest

Benefits

RCB Bank offers a comprehensive benefits package including:

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k) ESOP

Pay

Details on pay are subject to change and will be communicated to candidates prior to start date.

Schedule

Details on schedule are subject to change and will be communicated to candidates prior to start date.