Teller I

About Us

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise: those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. Our mission, "We Improve Lives," empowers us to serve the greater good and make a difference in our world. Our cooperative structure creates a cycle of mutual assistance toward the common goal of financial well-being for our members.

At BHFCU, we’re committed to improving the lives of our members every day and look for people who share that passion. Don’t have extensive financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff build on their existing strengths and further their careers.

Starting Wage

$17.00 per hour

Responsibilities

• Assist members personally or by telephone; determine the nature of the member's business and whether to transact the request or refer the member to the proper staff person.
• Perform teller functions daily, including standing for prolonged periods and lifting cash drawers and coin bags.
• Work flexible or varied hours consistent with the role.
• Manage cash drawer, account for assigned cash, and accurately balance to the computer balance sheet.
• Sign on and off the computer according to procedures.
• Educate and inform members about BHFCU products and services, cross-selling when applicable.
• Make referrals when appropriate.
• Assist members with access to their safe deposit boxes.
• Stay current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the teller function.
• Request members bring accounts positive and to minimum required balances, and request payments on delinquent loans or over-the-limit credit card balances.
• Research account information or discrepancies for members and staff as directed.
• Open and process new accounts under various suffixes and close accounts when requested, following procedures.
• Maintain account accuracy by working various reports, workflows, and projects as requested.
• Perform vault teller duties as assigned.
• Perform other duties as assigned.

Requirements

• Working knowledge of laws and regulations affecting teller transactions.
• Working knowledge of general ledger accounts pertinent to the department.
• Working knowledge of the credit union's products and services.
• Working knowledge of organization's policies/procedures and service philosophy.
• Working knowledge of safety and security programs for false alarms, robberies, bomb threats, and extortion.
• Working knowledge of the credit union's in-house computer system, Internet, and relevant software programs.
• Working knowledge of opening and closing procedures.

Qualifications

Skills

Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following outlines the physical considerations normally encountered in this job:

• Vision: Ability to handle cash transactions and verify financial transactions; complete necessary paperwork.
• Speech/Hearing: Ability to communicate verbally and in writing with staff, members, and vendors.
• Manual Dexterity: Ability to perform necessary computer-related input.
• Physical Mobility: Must be able to man the teller window and remain standing for prolonged periods; ability to carry bags of coin or other items up to 30 lbs occasionally throughout the day.

Abilities

• Understand and follow moderately complex written and verbal instructions and disseminate that knowledge clearly to others.
• Express oneself clearly and concisely, both orally and in writing.
• Interact positively with co-workers, management, and the public to promote teamwork and maintain a positive attitude under pressure.
• Produce a high volume of accurate, complete, and high-quality work in a timely manner.
• Analyze out-of-balance situations and devise solutions.

Education/Experience

• High school level of language, math, and reasoning skills.
• Direct cash handling experience in previous positions with equal responsibilities is acceptable.
• Formal training should be supplemented with continuing education.

Working Conditions

Material and Equipment Involved

• Multi-functional Device
• In-House Computer System
• 10-Key Calculator
• Currency Counter
• Coin Sorter / Roller
• Drive-up Equipment
• Typewriter
• Scanner
• Laminator
• ZON Terminal
• Cash Dispatch Machine/Cash Recycler
• Instant Issue Machine

Work Environment/Physical Activities

• Ability to handle a fast-paced area and multiple tasks simultaneously.
• Work creates normal daily fatigue and moderate stress during certain periods.
• No specific volume or pace standards except serving members in the most timely manner possible.
• Extensive member contact on a continual basis.
• Requires mental concentration to interpret and act on a wide range of situations.
• Requires attention to detail.