Teller I

About the role

Provide high-quality member service by accurately performing a variety of financial transactions. Identify members' needs and goals by asking questions and uncovering opportunities. Promote, explain, and cross-sell Hudson Valley Credit Union (HVCU) products and services.

Responsibilities

• Accurately complete all types of account transactions requested by members, including processing negotiable instruments, ensuring accurate end-of-day proof, and handling large volumes of cash.
• Provide courteous and prompt service; proactively identify member needs, recommend solutions, and refer members to HVCU platform staff, business partners, and automated services.
• Contribute to branch and individual sales and service goals.
• Adhere to branch safety and security practices, including member confidentiality, secure cash handling, and physical security standards.
• Support marketing programs and promotions by creating member awareness and recommending products when applicable.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements.
• Participate in required training and development, including Bank Secrecy Act (BSA) training, and demonstrate attained knowledge.
• Participate in Credit Union teams, projects, and strategic initiatives as opportunities arise.
• Perform additional duties and special projects as assigned.
• Embrace and apply HVCU’s guiding principles, including the Credit Union’s Mission, Vision, Core Values, Sales and Service Model, and Lean Six Sigma practices.
• Demonstrate teamwork, professionalism, and regular, punctual attendance.

Requirements

• High School Diploma, GED, or state-authorized high school equivalent certificate; or current high school senior with a certificate of satisfactory academic standing.
• Minimum 6 months of customer service and sales experience in a financial institution or retail environment (preferred).

Benefits

• Base and variable pay structures.
• Paid personal, holiday, and volunteer time off.
• Professional development and training opportunities.
• Student loan repayment and tuition reimbursement programs.
• Medical, dental, and vision coverage.
• 401(k) with employer match and non-elective employer contribution.
• Life, short-term, and long-term disability insurances.
• Discounted loan rates and fees.