Teller I

About the role

RCB Bank is seeking a customer-focused professional to deliver exceptional service while accurately processing financial transactions in accordance with bank policies, procedures, and regulatory requirements. This role supports RCB Bank’s customer service standards across a multi-branch network by promoting products and services that enhance the customer’s banking experience and by helping safeguard bank assets through established fraud-prevention, cash-handling, and security procedures.

Responsibilities

• Obtain customer identification, signatures, and other required information; record and process all transactions according to regulations and procedures.
• Examine cash, checks, and other documents submitted for transactions to verify authenticity, detect potential fraud or suspicious activity, and protect against financial loss; follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
• Professionally assist customers with questions and concerns during transactions; provide accurate information and refer customers to supervisors or appropriate departments when issues require additional support.
• Balance drawer at the end of shift and report any outages to the Teller Supervisor.

Requirements

• Customer service experience.
• Successful completion of teller essentials training program after hire.

Qualifications

• Previous cash handling experience.
• Previous teller experience.

Skills

• Clear and effective communication with customers and co-workers.
• Understanding of basic fraud indicators and commitment to proper escalation procedures.
• Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Community involvement and a desire to give back.

Benefits

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

Schedule

This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. Regular and reliable attendance is required, and the ability to work varying hours may be necessary. The role typically involves seated work at a personal desk for most of the day, with frequent use of the telephone, computer, and other office equipment. The individual must be capable of working harmoniously with diverse personalities of co-workers, staff, and customers, and must perform job functions with general supervision while effectively working both as part of a team and independently.