Teller I 1/2 Time

About the role

As part of the branch team, the Teller I serves as the face of Elevations for many of our members. This position provides account transaction services and engages with members to explore other financial needs. The Teller I is an important part of the branch team that creates raving fans through delivering amazing experiences—every member, every time.

Essential Functions

• Exhibits passion for Elevations Credit Union (ECU) and demonstrates Elevations’ core values, Integrity, Respect, Passion, Creativity, and Excellence.
• Engages members using the Personalized, Elegant, Accurate, Kind, and Timely (PEAK’T) Service Model with care, professionalism, and the highest level of service to explore relevant solutions to members and refer to internal partners as identified.
• Performs teller transactions to include, but not limited to, processing account deposits, withdrawals, and payments promptly and accurately.
• Maintains high-level operational excellence in the completion of daily teller operations including but not limited to, cash balancing, completing opening and closing tasks and/or performing and/or supporting the completion of periodic cash control and operational audits.
• Develops good interpersonal relationships by helping members feel valued.
• Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).
• Follows process and procedures to protect members and ECU from fraud and loss.

Required Skills, Education And Experience

• 6 months experience successfully managing customer service interactions in a fast-paced environment
• Equivalent to a high school diploma
• Proficient in Microsoft Word and Excel

Preferred Skills, Education And Experience

• Bilingual English/Spanish speaking preferred – includes $75/month bilingual bonus after passing aptitude assessment!

Work Environment

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.

Physical Requirements

• Sitting frequently
• Walking occasionally
• Use of hands frequently
• Hearing constantly
• Talking frequently
• Exerting up to 10 lbs of force occasionally and up to 25 lbs of force infrequently to lift, carry, push, pull, or move objects

Compensation Information

The person hired into this position will likely earn between $19.47 and $24.30 hourly rate plus annual bonus. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.