Teller (Floater) - Bilingual

About the role

Under the supervision and guidance of the assigned manager, the Teller accepts and processes transactions from the bank's customers by personal contact, mail, and night deposit. The incumbent identifies customer needs and refers them to product specialists. The Teller gains knowledge of other areas in the bank and cross-trains to provide an expected level of exceptional customer service. This position is based at 9701 E 31st Street, Tulsa, OK 74146, and will float to area branch locations as needed. Bilingual in English and Spanish is required.

Responsibilities

• Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists.
• Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness. Examples include smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer.
• Accurately accept and process customer teller transactions while adhering to bank policies and procedures, including the customer identification program.
• Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits. Process branch and/or teller capture.
• Prepare daily settlements of teller cash and proof transactions.
• Using customer-focused skills, explain policies and procedures to customers as applicable.
• Balance cash drawer to transactions daily.
• May open new accounts if successfully completed FSR training.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes completing compliance training, adhering to internal procedures and controls, reporting any known violations, and reporting suspicious customer and/or account activity.

Team Accountabilities

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
• Promote professionalism at all times.

Requirements

• High school diploma or general education degree (GED) required.
• Sales experience, cash handling, customer service, bank, or other financial service provider experience preferred.

Skills

• Must be punctual and maintain regular on-site work attendance.
• Must work cooperatively with co-workers regardless of personality, presence, or communication style.
• Must provide cordial customer service regardless of customer personality, presence, or communication style.
• Must be able to perform several tasks simultaneously.
• Must work in a stressful atmosphere and rotate job tasks.
• Must occasionally work overtime.
• Must greet others cordially and coordinate multiple, changing priorities.
• Must verbally communicate effectively with all associates.
• Must operate telephone, scanner, copier, and FAX machines.
• Must be able to move between departments, divisions, or banks to attend meetings.
• Must operate a personal computer keyboard to create reports, schedules, and other documentation.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, sit, talk, and hear.
• Occasionally required to reach with hands and arms; stoop, kneel, or crouch.
• May occasionally lift or move up to 52 pounds.
• Specific vision abilities required include close, distance, and color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

Schedule

Availability is needed Monday through Friday, 7:30 am to 6:30 pm, and Saturdays, 8:15 am to 1:30 pm.

Pay

Grade 10 Pay Range: $15.80 - $19.70 per hour.

Benefits

Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.