Teller (Floater)-Bilingual

About the role

Under the supervision and guidance of the assigned manager the Teller accepts and processes transactions from the bank's customers by personal contact, mail, and night deposit. The incumbent identifies customer needs and refers them to product specialists. The Teller gains knowledge of other areas in the bank and by cross-training to provide an expected level of exceptional customer service. Position is located at 4301 S Garnett Tulsa, OK 74146. Incumbent will float to area branches as needed.

Responsibilities

• Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists.
• Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness. Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples.
• Accurately accept and process customer teller transactions.
• Adhere to bank policies and procedures, including customer identification program.
• Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits.
• Process branch and/or teller capture.
• Prepare daily settlements of teller cash and proof transactions.
• Using customer focused skills, explain policies and procedures to customers as applicable.
• Balance cash drawer to transactions daily.
• May open new accounts if successfully completed FSR training.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
• Promote professionalism at all times.

Requirements

High school diploma or general education degree (GED) required. Sales experience, cash handling, customer service, bank, or other financial service provider experience preferred.

Bilingual in English and Spanish is required.

Must be able to arrive at work on time, work on site and have regular work attendance; work cooperatively with other co-workers regardless of personality, presence or communication style; provide cordial customer service regardless of customer personality, presence or communication style; perform several tasks at once; work in a stressful atmosphere; rotate job tasks; occasionally work overtime; greet others cordially; coordinate multiple and changing priorities; verbally communicate with all other associates; operate telephone, scanner, copier and FAX machines; move from department, division, or bank to department, division or bank to attend meetings; operate personal computer keyboard in order to create reports, schedules and other appropriate documentation.

Physical demands: regularly required to stand, walk, sit, and to talk and hear; occasionally reach with hands and arms; stoop, kneel, or crouch; occasionally lift or move up to 52 pounds; specific vision abilities required include close, distance and color vision and ability to adjust focus.

Work environment: noise level usually moderate.

Benefits

Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits