Teller (Bilingual)

Responsibilities

• Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists.
• Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness. Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples.
• Accurately accept and process customer teller transactions.
• Adhere to bank policies and procedures, including customer identification program.
• Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits.
• Process branch and/or teller capture.
• Prepare daily settlements of teller cash and proof transactions.
• Using customer focused skills, explain policies and procedures to customers as applicable.
• Balance cash drawer to transactions daily.
• May open new accounts if successfully completed FSR training.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
• Promote professionalism at all times.

Qualifications

• High school diploma or general education degree (GED) required.
• Sales experience, cash handling, customer service, bank, or other financial service provider experience preferred.
• Must be able to arrive at work on time, work on site and have regular work attendance.
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style.
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style.
• Must be able to perform several tasks at once.
• Must be able to work in a stressful atmosphere.
• Must be able to rotate job tasks.
• Must be able to occasionally work overtime.
• Must be able to greet others cordially.
• Must be able to coordinate multiple and changing priorities.
• Must be able to verbally communicate with all other associates.
• Must be able to operate telephone, scanner, copier and FAX machines.
• Must be able to move from department, division, or bank to department, division or bank to attend meetings.
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation.
• While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear.
• The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.