Teller (Floater)

Pay is based on job-related knowledge, skills, qualifications, and prior experience.

Pay

$15.80 - $19.70 per hour

Schedule

• Flexible availability Monday through Friday from 7:30 am to 6:15 pm
• Saturdays from 8:30 am to 12:15 pm
• Occasional overtime

Position requires working at all branch locations in the Bartlesville, OK area, including Dewey and Nowata.

About the role

Under the supervision and guidance of the assigned manager, the Teller accepts and processes transactions from the bank's customers by personal contact, mail, and night deposit. The incumbent identifies customer needs and refers them to product specialists. The Teller gains knowledge of other areas in the bank and cross-trains to provide exceptional customer service.

Responsibilities

• Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists.
• Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness (e.g., smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer).
• Accurately accept and process customer teller transactions while adhering to bank policies and procedures, including the customer identification program.
• Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits. Process branch and/or teller capture.
• Prepare daily settlements of teller cash and proof transactions.
• Explain policies and procedures to customers using customer-focused skills.
• Balance cash drawer to transactions daily.
• May open new accounts if successfully completed FSR training.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to job duties. This includes completing compliance training, adhering to internal procedures and controls, reporting known violations, and reporting suspicious customer/account activity.

Team Accountabilities

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and safeguard confidential information.
• Maintain cooperation and rapport with all associates to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions to improve profitability and efficiency for the bank's overall operation.
• Promote professionalism at all times.

Requirements

• High school diploma or general education degree (GED) required.
• Sales experience, cash handling, customer service, bank, or other financial service provider experience preferred.

Skills

• Ability to arrive at work on time and maintain regular work attendance on-site.
• Ability to work cooperatively with coworkers regardless of personality or communication style.
• Ability to provide cordial customer service regardless of customer personality or communication style.
• Ability to perform multiple tasks simultaneously.
• Ability to work in a stressful atmosphere and rotate job tasks.
• Ability to occasionally work overtime.
• Ability to greet others cordially and coordinate multiple changing priorities.
• Ability to verbally communicate with all associates.
• Proficiency in operating telephone, scanner, copier, fax machines, and personal computer keyboard.
• Ability to move between departments, divisions, or banks to attend meetings.

Physical Demands

• Regularly required to stand, walk, sit, talk, and hear.
• Occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• May occasionally be required to lift or move up to 52 pounds.
• Specific vision abilities required include close, distance, and color vision, and the ability to adjust focus.

Work Environment

• Moderate noise level.

Benefits

Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information, visit www.arvest.com/careers/benefits.